Assistance programs from Central Arkansas Water.
Residential customers that meet low income guidelines established by Central Arkansas Water (CAW) have programs available to them for paying their water bills. Several non-profits also offer resources in partnership with CAW, interest free payment plans from PromisePay, and other funds are available. The goal is to help a family that is facing a crisis and a disconnection of their water service and get details below on help from Central Arkansas Water with paying water costs.
Interest free payment plans from CAW
Promise, a non-profit, works with CAW to offer interest-free, no-fee payment plans. It provides people with time to pay bills without facing a shut off. The service is known as PromisePay for customers who are behind. If you owe $50 or more to Central Arkansas Water you can enroll online and choose a plan that fits your budget. There’s no interest and no fees charged.
- Once you’re in a PromisePay plan and you also pay each new bill on time, CAW says you’re protected from negative consequences including shutoff while you remain current on both the plan and new charges. It plans are efficient and wide ranging - pick a plan, make your first payment and then auto-pay the rest with reminder texts.
If you’ve received a shutoff notice on you water service from CAW, not that Arkansas regulations requires utilities (including water companies such as Central Arkansas Water) to give at least five (5) days’ written notice before suspending service (add three days if mailed).
- If you get a notice, contact CAW immediately or a local charity as listed below to apply for emergency financial help. Be sure to request a payment arrangement or enroll in PromisePay before the last day to pay on the notice.
Call Central Arkansas Water at (501) 372-5161 to get help. The main office is at 221 E Capitol Ave, Little Rock, AR 72202
Local charities and non-profits that help people pay Central Arkansas Water bills
Local non-profits also help struggling families keep their water on. They offer financial assistance and support to income qualified customers in need of help with paying Central Arkansas Water. The funds are put to good use as the money Only residential customers can qualify for any charitable program, and it is restricted to them.
As indicated, some regional non-profits also work with Central Arkansas Water in an effort to help the poor and families with their water bills. For example, River City Ministry processes applications for customers north of the Arkansas River. Another organization to try is Watershed Human and Community Development Agency, which accepts applications for customers and families that live south of the Arkansas River in Pulaski County. Additional contact information is below. The two organizations above can often provide referrals on other government and non-profit assistance programs as well.
- River City Ministry (for customers north of the Arkansas River), 1021 East Washington Avenue, North Little Rock, Arkansas. Call this office at 501-376-6694. Applications are only processed one day per week.
- Watershed Family Resource - Human and Community Development Agency is for income qualified households that live south of the Arkansas River. The office is located at 3701 Springer Drive/Confederate Boulevard, Little Rock, Arkansas. Dial 501-378-0176 for intake.
The Salvation Army – Central Arkansas Area Command is based at 1111 W Markham St, Little Rock, AR 72201. The Christian charity offers utility, water bill help and other emergency assistance. Call (501) 374-9296
Another faith based group is St. Francis House which is at 2701 S Elm St, Little Rock, AR 72204. Call (501) 664-5036. While the charity has limited funds, they do offer funds as a form of utility - water bill assistance; you must call their utility line during the stated hours and to get money to pay past due water bills shutoff notice typically required. A focus is on families with kids and seniors in Pulaski County AR. Find more details on help with bills from St. Francis House in Little Rock.
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