UniSource Energy Services assistance programs in Arizona.

Low income UniSource Energy Services customers can find assistance with their utility bills from several different sources. The company provides referrals to local non-profit organizations. They also fully participate in federal government assistance programs such as LIHEAP and weatherization. In addition to those options, UniSource Energy Services will explore different solutions for customers that are facing a hardship.

The company will always encourage conservation and energy efficiency measures for those that are struggling. The main program available for this is the federally funded low-income weatherization program for qualified low income customers. This can help people reduce their energy bills and it is a free service for those that qualify based on federal government conditions.

Local community action agencies, such as the Western Arizona Council of Governments (WACOG), the Southeastern Arizona Community Action Program (SEACAP), Coconino County Community Services and the Northern Arizona Council of Governments (NACOG) all work with UniSource Energy Services on this program. It help help households save energy and therefore money.

What can be provided includes minor home updates, improvements, and refinements, all of which resolve around conserving energy. It addition, as funding allows, some customers may receive support for paying for appliance replacements and repair. A number of other efficiency measures and improvements are available from weatherization.




Specific services include the program will facilitate and provide funding for replacement, repair and/or tune-up of water heaters and electric heating and cooling equipment. It will provide UniSource Energy Services residential customers with limited incomes and an option to reduce their energy bills. There are also other general weatherization measures such as weather-stripping, caulking, broken window replacement, and Insulation. Eligibility for this program is only for those UES customers who meet the income guidelines based on poverty guidelines.

There are also several other low-income agency assistance for residential customers that may be offered by non-profit community action agencies. These centers may be able to provide emergency utility bill payment assistance if someone is having difficulty making ends meet. Qualified working poor and low-income households can contact a local agency for referrals or help in paying bills. The sites can also help customers apply for federal grants from LIHEAP if they are found to be qualified. Different requirements and conditions are in place by each agency. The locations are below.





UniSource Energy Services Low-Income Discount is available for those customers with a medical condition. This can provide them with a reduction in their monthly bill. Individuals need to apply at UES, and they will determine eligibility.

Medical Discounts are also available for CARES customers. They will be able to pay a discounted customer charge of under $4.00 per month, which is much less than the standard residential charge. Those who qualify will also bee able to receive discounts on their UES electric service. All savings are applied to the entire utility bill. The exact amount of the monthly discount provided to a customer will be calculated based on monthly usage.

Yet another option is the CARES Medical Life Support Program. This is targeted at those households that have higher usage and that require life support equipment in their homes. The total discount available will be provided to the entire bill. There will be proof needed from your physician or medical professional in order to remain eligible for the program.

Statewide assistance agencies

-Arizona Community Action Association operates statewide. It is based at 2627 North 3rd Street, Ste. 2
Phoenix, Arizona 85004. Call 602-604-0640.
-Department of Economic Security - Community Services is the place to call for CARES applications. The number is 800-352-3792.

Apache County

-New Hope Ranch, PO Box 1068, Tucson Arizona 85713, St. Johns, AZ 85936, call 928-337-5047
-Round Valley Senior Center, 356 S. Papago, Springerville, Arizona 85938, 928-333-5185

Apache/Navajo Counties, Old Concho Community Assist Center, 35432 Hwy 188, Concho, AZ 85924, dial 928-337-5047

Coconino County

-Coconino County Community Services, 2625 N. King Street, Flagstaff, AZ 86004, telephone 928-679-7425
-Catholic Social Services, 45 S. San Francisco, Flagstaff, AZ 86001, dial 928-774-9125
-Salvation Army, 507 N. Humphreys, Flagstaff, AZ 86001, phone 928-774-1403
St. Vincent DePaul, 201 W. University, Flagstaff, AZ 86001, main number is 928-744-6511
Native Americans for Community Action, 2717 N. Steves Blvd. #11, Flagstaff, Arizona 86004, 928-526-2968




Mohave County

-Interagency Referral, 1940 Mesquite Ave, Ste. A, Lake Havasu City, Arizona 86403, call 928-453-5800
-Western Arizona Council of Governments (WACOG), (Distributes and processes CARES Applications) 208 N. 4th St., Kingman, AZ 86401, main phone 928-753-6247. Other numbers to call include Lake Havasu City (928-680-7978), or in Bullhead City dial 928-758-3663.
-Salvation Army, 309 E. Beale St., P.O. Box 470, Kingman, Arizona 86402, 928-718-2600
A second Salvation Army center is at 2049 Swanson Ave., Lake Havasu City, AZ 86403, 928-680-3678
-St. Vincent DePaul, 218 E. Beale, P.O. Box 788, Kingman, AZ 86402, 928-753-6449 Or stop by the office at 1850 Commander, Lake Havasu City, AZ 86403, 928-453-3125
-Mohave County Community Development, 700 W. Beale, P.O. Box 7000, Kingman, AZ 86402, 928-753-0723
-Catholic Social Services - a United Way Agency, 2176 McCulloch #6, Lake Havasu City, AZ 86403, dial 928-453-9115
-Kingman Resource Center, 2795 Northern Ave #C, Kingman, Arizona 86409, dial 928-692-2046

Navajo County

-Affiliation of Indian Centers, 523 W. 2nd St., Winslow, AZ 86047, phone 928-289-4644
-Holbrook Senior Center, Box 580, Holbrook, AZ 86025, call 928-524-6044
-White Mountain Catholic Charities, 6 N. McQuatters Ave., McNary, Arizona 85930, call 928-334-2244

Santa Cruz County

-Southeastern Arizona Community Action Program distributes and processes CARES applications for UniSource Energy Services. The office is at 490 Chenoweth, Nogales, AZ 85621, 520-287-5066
-Salvation Army, 490 N. Grand Court Plaza Dr., Nogales, Arizona 85621, 520-287-7965

Yavapai County

Catholic Charities, 736 N. Main St., Cottonwood, Arizona 86326, telephone 928-634-4254
Catholic Charities, 434 W. Gurley St., Prescott, AZ 86301, 928-778-2531
City of Cottonwood, (Transportation only), 827 N. Main St., Cottonwood, Arizona 86326, call 928-634-2287



By Jon McNamara

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