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We Energies assistance programs.

Get help with paying We Energies bills. Low-income families, seniors and people in poverty will get assistance. Find how to enter into a payment plan, get emergency financial help to pay electric bills, weatherization services or government grants for paying utilities. Learn how to get assistance with We Energies bills.

The Wisconsin Electric Power Company and Wisconsin Gas LLC together go by the name of We Energies. Low-income customers or people facing a shut off of have a number of financial assistance programs, payment plans, forgiveness plans and free energy conservation programs that they can apply to for help. Or resources may be available to assist an individual as they work at becoming self-sufficient.

Financial help to pay We Energies utility bills

Government grant money can help We Energies customers. The main benefit is the Wisconsin Home Energy Assistance Program, or WHEAP. This Heating Bill Assistance Program provides a onetime cash grant during the winter heating season, which ranges from October 1-May 15. The cash payment is not intended to cover the entire cost of someone’s We Energy heating bills, but rather the funding pays a portion of the households heating costs. This is the state’s version of LIHEAP, and it can also pay to turn on utilities. Learn more on getting electricity turned on.

  • In almost all cases the government assistance is paid directly to the households energy supplier (being We Energy), and the exact amount paid out will depend on the household’s income, size, and financial situation. In some cases, We Energies will also pay a summer electric bill.
  • The state runs WHEAP electric assistance program as part of public benefits. Local community action agencies also participate. WHEAP is a one-time payment during the heating season for electric bills. This is not to be used for heating expenses. This free government grant can pay a portion of the household’s electric bills, and as with most financial assistance programs, the amount someone can receive will vary based on several factors.
  • Crisis Assistance from WHEAP may be provided to We Energies customers if they have received a disconnect notice, if their heat is turned off or they are out of fuel or heating oil. The funds will be issued within about 24 hours. Crisis assistance is available through local WHEAP community action agencies across Wisconsin. WHEAP provides both proactive and emergency services.




Flexible payment assistance and arrangements are offered to We Energies customers who are having difficulty with paying their electric or gas bills. The goal is to help the person find some solution to keep their power on. They have both an automated system available to customers (dial 800-842-4565) or you can call to speak to a customer service representative.

We Energies Furnace Assistance is offered to income eligible home owners if their boiler or furnace stops operating during the heating season. Some of the services that can be offered to help customers include providing payment for repairs of heating units, or in some special situations income qualified homeowners may qualify for a total replacement of a non-operating furnace or boiler. Dial your local community action agency or We Energy to get more information or apply, or look here for community action phone in WI.

We Energies disconnection policies are intended to ensure that the disconnection of utility services occurs as a last resort. Customers that fall behind will receive a Disconnection Notice with their monthly utility or gas bill statement advising them that the account is past-due. The notice will request either payment on the account or that the individual enter into payment arrangements. If your service is shut off, reconnection fees will apply to get it turned back on.

  • Special rules and laws for disconnection of gas and electric services during the winter are followed by We Energies. The regulations are in place to protect the health, safety and life of residential customers across Wisconsin. Note that customers who have the ability to pay for their heating bills during the winter, but who refuse to or don’t pay them, are not protected by the state of Wisconsin winter disconnection rules. The public service commission of Wisconsin set the disconnection rules.

Service members Civil Relief Act is also available to protect military members as well as families of persons called to active duty. This can also include veterans, as WE Energies has some assistance programs targeted towards them as well.





A We Energies program known as protective services emergency for medical emergencies can delay a disconnection of your utilities for up to 21 days. Any person who requests this service must provide proof from their medical provider or from a public health, law enforcement official, or social worker. They need to specify the emergency condition or situation that exists in the home of the patient. They also need to specify the period of time during which disconnection of their utilities will aggravate the circumstances or put the customer at risk.

Free We Energies conservation programs

The company will also help people make their homes more energy efficient. There are government benefits such as weatherization as well as free home energy audits / assessment. Based on the results, there will be extra insulation, free window replacement, caulking, CFL or LED bulbs and more. Seniors on social security or disabled We Energy customers may also get a free AC unit or energy efficient fan during the summer.

Additional low-income We Energies programs are available. Other services can provide counseling on budgeting and money management, information on how to reduce fuel costs, co-pay agreements, and help with providing payments to a fuel supplier. The goal is to help families keep their utilities on and get long term assistance.

Applying for assistance or payment plans from WE Energies

There are multiple low income financial assistance programs, grants, and other services offered. Both online and in person applications are available. Call customer service at 800-242-9137 for details.


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