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Southwestern Electric Power assistance programs.

Customers in Arkansas and eastern Texas who receive their energy from Southwestern Electric Power Company, or SWEPCO, have several assistance programs available to them. Some of the more common solutions include Neighbor To Neighbor, payment plans, and the federal government LIHEAP program. Low income customers and those facing a crisis may be able to qualify for financial aid for paying their bills, and find how to apply for SWEPCO programs below.

The very low income, including seniors and families with young children, are some of the main beneficiaries of the Low-Income Home Energy Assistance Program. Southwestern Electric Power partners with non-profit organizations in the region, including community action agencies, to help customers apply for LIHEAP.

The various non-profit and private community-based local organizations process applications that can provide assistance to low-income residents of Arkansas and Texas. LIHEAP is one of the main federal government assistance programs that is offered to Southwestern Electric Power Company customers. While each and every state, and maybe even a county, will have different qualification requirements, it still is one of the main resources that provides help. To learn more, call Southwestern Electric Power for referrals or a community action agency to apply at.

Payment extensions may be negotiated and offered by SWEPCO to families that have a disconnect notice. Or if you are falling behind then you should call, as being pro-active is the best approach and provides the most flexibility to finding a solution. Staff from Southwestern Electric Power Company realize that sometimes individuals or families need a little extra time to pay an electric bill, especially during these challenging economic times. Some customers may receive either a extended payment arrangement or a payment extension. This can provide more time to pay your utility bills and time to bring your account current. Call 1-877-237-2886 for more details.

Neighbor To Neighbor Program is an option for SWEPCO customers across all service territories. It is one of the main resources they use to assist income qualified families in Arkansas with paying their electric bills in times of need. Many residents of Texas also enroll into the program.

This was created as a year-round emergency relief fund that is intended to help customers in a crisis and assist those that may be facing a disconnection. Southwestern Electric Power Company also runs this program with local community action agencies and it relies on donations and contributions from private citizens and businesses. All of the money collected goes to assisting the less fortunate, and some matching cash grants may be provided too.





When winter cold or the hot and humid summer temperatures come around, this is when Neighbor To Neighbor can really help. It can assist those facing life threatening conditions if individuals don’t have adequate cooling or heating. Financial hardship and utility disconnections also are compounded when unexpected emergencies arise. Hundreds of families usually receive assistance every year.

To learn more or to apply, lower income or struggling SWEPCO customers should dial 1-888-216-3523. They can reach the 24-hour customer service phone number to get more information or to apply. Or stop by a local social service center in Arkansas or community agency office in Texas.

The United Way also supports struggling Southwestern Electric Power customers by offering referrals and guidance. They can refer residents to local non-profit organizations or other resources.

The Annual Monthly Payment (AMP) program is another option that can help customers by lowering the cost of summer-time bills. This occurs because the customer will need to pay slightly higher winter bills. So it balances your account over the course of the year. The more consistent and uniform monthly payments helps customers with budgeting and planning. It let's you avoid those summer-time bill spikes in your account.

Phone number for financial help or payment plans

To learn more, enter into payment plans, or get referrals to Texas or Arkansas organizations, call SWEPCO at 1-888-216-3523. The company and its representatives will explore and try to make use of these various programs and other solutions to work out a program that works for both the customer and the company.


By Jon McNamara











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