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PPL Electric assistance programs.

Low income customers of PPL Electric have several resources available to them. In addition, the energy company will always try to work with individuals facing a disconnection in order to find a solution. Several different payment assistance programs are available to those who qualify.

There are resources offered directly by PPL, including payment arrangements and referrals. However many of the programs are either coordinated by the federal government or the state of Pennsylvania, and examples of those include the Low Income Home Energy Assistance (LIHEAP), OnTrack, and many others.

Conservation measures include Winter Relief Assistant Programs (WRAP) and E-PowerWise. These are most effective for saving money and preventing a future disconnection.

WRAP is an energy-efficiency program that was created in an effort to help lower income and other eligible customers reduce their energy usage, save money, and also improve their living situation and comfort. As funding allows, WRAP will provide for insulation of hot water pipes, Compact fluorescent light bulbs, energy-efficient appliances to replace inefficient units, insulation of attics and basements, and also caulking of air leaks. This is very similar to the federal government weatherization program.

Community action agencies across Pennsylvania have coordinated resources to provide E-PowerWise. This resource will offer PPL Electric Utilities customers with free measures for self-installation as well as energy-efficiency education. It is available in both apartments and homes. The E-PowerWise conservation program was created in an effort to provide information on conservation to low income customers.

Payment arrangements can help customers catch up on back bills or addressing go forward payment concerns. These plans can be set up by contacting a PPL customer service representative or you can even enter into a plan online. The program will help customers manage an overdue balance on their account, take care of an arrearage and hopefully continue uninterrupted electric service. This is very effective when an unexpected financial hardship or some other life events cause an occasional missed utility bill. The payment plan will allow people to pay an overdue bill, set up a payment plan, request an extension, or offer other support.




The main federal government program in Pennsylvania is the Low-Income Home Energy Assistance Program, or LIHEAP. It will provide the very low income, seniors, families with children, and disabled financial assistance and grants for paying energy and heating bills. It is administered by the Pennsylvania Department of Public Welfare and paid for by the federal government. The LIHEAP program provides crisis grants to help families that are at risk of losing their power, cash grants to help qualified families with paying winter heating bills and even assistance for assisting with heating or cooling equipment breakdowns.

The PPL Electric OnTrack Program can assist those customers in Pennsylvania that have fallen behind and need help. Those who qualify may receive a reduced monthly electric bill charge going forward and/or a chance to erase any debt they owe on their account. This is offered in partnership with non-profit community agencies.

Operation HELP Grants is only for income qualified customers facing a crisis. PPL Electric Utilities may provide emergency financial assistance for paying heating bills. This is for families in need that are dealing with an emergency that was not caused by them.

PPL Electric Utilities Customer Assistance and Referral Services, or CARES, is available for low income and working poor customers who are experiencing a temporary hardship. This crisis needs to be directly impacting them from paying their monthly utility bill on time and by the regular due date. While a number of resources are part of CARES, in general it will provide them with free energy conservation tips and referrals to other non-profit community or government programs for financial assistance. Other possible services include referral service and shut-off protection and reduced-payment plan with a debt forgiveness component.

Phone number for PPL Electric

To learn more or apply for help, dial PPL Electric at 1-800-342-5775. Representatives will explore payment plans and determine if you qualify for financial aid.


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By Jon McNamara













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