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Financial assistance from Ameren in Illinois for utilities.

Low income, unemployed, and other customers in Illinois who are struggling with paying their Ameren energy bills can look into a number of financial assistance programs and other resources. The company will do what they can to work with customers to avert a disconnection of their power. As part of this process, Ameren can refer individuals to grant and financial assistance programs, weatherization and conservation, and other federal and state of Illinois assistance programs.

Government assistance for paying Ameren bills

Elderly customers, low income, and the disabled who meet various qualifications can apply for government assistance from the Low Income Home Energy Assistance Program, or LIHEAP. Ameren fully supports this resource for its Illinois customers.

This government funded energy bill assistance program is intended to help customers pay their monthly heating and utility bills, and a crisis component can help those with an emergency situation, such as a disconnection notice.

LIHEAP is administered by community action agencies in Illinois, and the amount of cash grants and assistance offered will be based on the number of persons in the household, the type of fuel they use (e.g. propane, electric, etc.), as well as the applicants total household income. Those are the key factors.

To learn more on Low Income Home Energy Assistance Program (LIHEAP), call a community action agency in your Illinois town or county, contact Ameren, or dial 866.674.6327.

Warm Neighbors Cool Friends works off of donations, and the money raised will go to help those Ameren Illinois customers who are faced with a difficult period in their lives. It is not a charity type program. Money can help pay heating bills during the winter and air conditioning or cooling bills during the summer.

People who tend to receive financial assistance from Warm Neighbors Cool Friends include the elderly who live on a fixed income, single parents struggling to make ends meet, and families who are coping with a job loss. You have the ability to make a difference in someone’s life with a contribution to the Energy Assistance Foundation.




A non-profit foundation runs the Warm Neighbors Cool Friends program on behalf of Ameren. This non-profit will offer year-round bill payment assistance, with a focus on summer cooling and winter heating bills. All requests will be funneled to this organization.

Home weatherization and energy conservation is also offered by Ameren in Illinois, and it can help make harsh winters and hot summers more bearable. This free conservation program can help people save a significant amount of money as well as make their homes more comfortable to live in.

Get financial help or payment plans from Ameren

General Energy Bill Assistance from Ameren is offered too. The utility company offers several programs that provide utility bill-paying assistance to those Illinois families in need. They are wide ranging, and the programs also address the special needs of customers with unique hardships, eligible low-income customers, senior citizens, and the disabled in Illinois.

Ameren does care greatly about its customers, so they go out of their way to offer a number of energy assistance programs and payment plans. Some programs are available that provide benefits, such as bill credits, to the following customers. Financial aid is offered for the low-income seniors (65 or older), eligible members of the military and disabled veterans, and also low-income customers who are currently on the Illinois Percentage of Income Payment Plan (PIPP). Find more examples of various types of assistance programs for electric bills.

The Ameren Illinois Military Support Program helps disabled veterans, active members of the military, and their immediate family members. Cash assistance and emergency energy grants of up to $300 can help pay electric and heating bills for qualifying members.

This military assistance program, also known as AIMS, provides additional benefits to qualified members of the service, such as exemption from late charges, additional payment agreements, and deposit waivers. This resource is offered to those members of the military who live in Illinois and who are faced with a hardship.





Budget Billing is offered to all customers, no matter their income. This is a free billing option that helps level out, or budget, a customer’s payments throughout the year. The amount someone is charged from Budget Billing is based on the customers total energy usage during the previous year, and that amount is averaged out.

Apply for assistance, payment plans, grants, or other energy assistance

The customer service department can go over all the options. Call 866.674.6327. there is free energy conservation programs, LIHEAP grants to pay heating or energy bills, and much more. All options can be explored.


By Jon McNamara


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