Patient assistance programs that help pay for Abbot products
Abbott operates patient-assistance options that can lower or eliminate out-of-pocket costs for certain Abbott products. There are a main programs: the Abbott Patient Assistance Foundation for select products, FreeStyle Libre and a dedicated Abbott Nutrition Patient Assistance Program for tube feeds and oral nutrition. The company will provide help to people if they can’t access treatment through meaningful health care coverage from any other source and find details, including contact information, on patient assistance programs from Abbott.
Help with getting nutritional products from Abbott
For Abbott Nutrition products, the company offers a formal patient assistance program that can provide certain medical nutrition formulas at no cost to eligible households when insurance won’t cover them. Applications are processed through Pathway Plus, with a dedicated line at 866-801-5657, Monday–Friday, 9 a.m.–5 p.m. ET.
You and your clinician complete the form together and include proof of income as well as other needed information. Approved supplies ship to the home, for free, and you or your provider must reorder before you run out.
For Ensure, Jevity, Pediasure and other medical nutrition formulas, download the Abbott Nutrition application and ask your clinician or a hospital dietitian to complete the prescriber section. Include proof of income for everyone in the household, copies of insurance cards, and any denial letters you have.
Abbot helps people get diabetes supplies and products
For diabetes devices, Abbott promotes “MyFreeStyle,” which can provide a one-time $0 copay offer for eligible patients starting on FreeStyle Libre systems. This is not a long-term free-supply program, but it can remove the upfront barrier while you secure health insurance coverage or explore ongoing affordability options with your clinician. Sign-up details and fine print are on Abbott’s site: https://www.freestyle.abbott/us-en/support.html.
Abbott may modify or end the offer at any time, and age/diagnosis requirements apply. If you’re commercially insured, the provider portal also describes high coverage rates for Libre sensors and steps to reduce monthly costs via prior authorization. Share these pages with your prescriber when you ask for help lowering the ongoing price.
If you’re pursuing help for an Abbott device or non-nutrition product, call 1-800-222-6885 to confirm the correct form and where to send it, since eligibility varies by product and stock is shipped by the program. Expect the program to ask about income relative to the Federal Poverty Guidelines and whether you’ve exhausted other coverage sources, but the customer service team can also provide information on other free insulin options.
For diabetes supplies specifically, consider a “stacked” strategy. The first step is to use the MyFreeStyle $0 sensor offer to start, then work with your prescriber on coverage for ongoing sensors through your plan’s pharmacy or DME benefit using the prior-authorization guidance in Abbott’s provider materials. If you do not have insurance or your plan keeps denying coverage, ask your clinician’s office to call Abbott’s Pathway Plus for benefits checks and appeals support; the patient portal is at https://www.pathwayreimbursement.com/patient.html.
The primary goal of the program is to ensure as many people as possible gain access to Abbott’s nutritional and medical technologies, with other diabetes equipment also available from programs. However, in addition, the company wants to ensure they continue to deliver high quality customer service and patient assistance services to the patients that need financial support. Financial eligibility is based upon current Federal Poverty Guidelines adjusted for household size.
Contact information
Abbott’s programs are free to apply to and never require payment. The contact information for both options is above. Never pay any third party asking for fees. As noted above, there can be exceptions made in certain cases, in particular for life threatening conditions. The Abbott Patient Assistance Program administrators, realize that from time to time extenuating circumstances may exist with a certain applicant or their family. In these cases they will encourage any patient to still apply and request consideration.
When they do this, the applicant will need to ask for an exception to some of the above criteria or conditions in place. All such requests for exceptions will be reviewed closely. They will be considered (or reconsidered) on a case-by-case basis by Abbot and the foundation.
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