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TXU Energy assistance programs.

Get help with paying TXU energy bills. Assistance is provided by charities, the government and company itself. There are many utility assistance programs that help low-income families, seniors, veterans and people facing a shut off. Get details on TXU Energy Aid, government hardship grants, payment plans or extensions and more. Find help from TXU Energy below.

The company, including it delivery component Oncor Electric, provides funds of support to both keep the electricity and lights on, as well as to connect service. They also offer free weatherization, including AC units, window replacement, insulation and more. Every year thousands of low income customers, seniors, and single mothers receive some form of emergency help from TXU Energy as well as Oncor Electric.

Financial help to pay TXU bills

The main program is TXU Energy Aid. This service will help people pay summer cooling and air conditioning bills. Some financial assistance may be offered for winter heating expenses too or year round utility costs. Energy Aid will help people who are on a low or fixed incomes. Due to financial hardships such as a job loss or medical emergency, many people face disconnection of their utilities or even try to do without air heat pt conditioning. TXU Energy Aid assistance programs are offered to try to address these situations, in particular with cooling and AC costs. Find emergency air conditioning programs for low-income.

  • The Energy Aid service is funded by donations from customers, social service agencies, non-profits, and the energy company themselves. For example, TXU Energy contributes a few million dollars every year to the program and many individuals and company also donate. The funds are used to help the low income pay their electric, gas and power bills and make it through an emergency. There is also emergency funds to reconnect, or turn on, electric service that is often combined with a payment plan.
  • TXU customer service can help people apply for Energy Aid. They direct low-income families to local application sites. All of the money that is part of the program is administered by social service agencies across Texas to help families (who may be in your community) pay their utility bills.

TXU Energy bills can be paid by government grants. The company, including Oncor Electric, fully participates in statewide assistance programs such as LIHEAP (low income energy assistance) and CEAP, among others. This is the main federal assistance program that help low-income families, the elderly and others pay their utility bills. Or the free grants can fix an air conditioners, repair HVAC, or buy a fan or other cooling device. Customers that use TXU Energy for their utility service may be able to qualify for a credit on their account.




Other Energy Assistance is offered too. Qualified TXU customers can take advantage of this program as well. During the summer months of May to August in particular certain qualified customers may be able to receive a discount on their monthly utility bills, approval for payment plans, or money to pay a light bill deposit.This is part of the old LITE-UP TX program and that is combined with relief from TXU.

Households who are currently receive Medicaid, TANF or SNAP food stamps will be automatically signed up for the program. Other low income and/or poverty guidelines may also be in effect for other applicants.  Or locate government benefits from Texas HHS.

TXU Energy discount plans and free weatherization

A special year-round low-income discount program has been funded by TXU Energy as well. They are one of the few companies across the nation that provides an approximately 10 percent discount for participating low to moderate income customers on their monthly energy bills. This monthly discount is in addition to any additional savings or rate reductions that are provided by the State of Texas' System Benefit Fund through the LITE UP Texas program, which is referenced above. Both the TXU Energy Aid as well as free discounts are available to qualifying low-income customers, qualified seniors and disabled customers in the service area.

The System Benefit Fund was created from a Texas electric competition law. Part of this law was intended to help pay for and finance energy efficiency programs. The leading organization known as The Texas Department of Housing and Community Affairs (TDHCA) administers a number of energy efficiency programs, financial aid and services in coordination with existing weatherization programs.

Save money on TXU bills. A number of energy conservation measures are offered to low income customers, with a focus on senior citizens and the poor, to help them save money. Services provided include refrigerator and air-conditioner lease-purchase programs, compact fluorescent light bulb lease-purchase programs, as well as water-flow restrictors.





Some government grants may replace a TXU customers window, install a free smoke alarm, pay for sealing or widows or extra insulation and more. Most utility companies across Texas are part of these weatherization and energy saving resources. This will also help with Oncor Electric delivery charges too.

Application phone number for TXU Energy assistance

Multiple customer service lines are open, with online applications and for Spanish speakers too. The Texas Department of Housing and Community Affairs (TDHCA) can help direct people to resources such as LIHEAP, weatherization and more. Call them at 877-399-8939 or 877-541-7905 for energy assistance, payment plans and more. Or call TXU Energy at 1 (800) 818-6132.


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By Jon McNamara











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