Semco Energy assistance programs.

Semco Energy customers, who meet low income levels, can explore and apply for various payment plans and emergency financial assistance programs. The energy company provides installment plans, government assistance, energy conservation tactics, and more. Some of the resources are offered directly by Semco and others are run in partnership with the state of Michigan or the federal government.

A very short term payment extension may be offered. This will usually only equate to an extra day or two. The payment extension can be requested so customers can postpone a shut off. It will provide individuals the time they need to pay any past due balance on their account in full and it will help people avoid service disconnection from Semco. You will be disconnected if you miss the new deadline. Request this extension online, or dial 1-800-624-2019.

Past due balances can be paid off by an Installment Agreement. Your entire balance that is owed will be addressed. The company will calculate the amount of repayment over two months. Semco customers who agree to an installment will need to pay their current charges plus a portion of the past due amount. In addition, a down payment is also automatically calculated. This will often be required to be paid in order to enter into the installment agreement.

There is some flexibility with this option. If the required payment on your utility bills is not made on time or per the plan, then the installment agreement will be null and void. Your gas service may be disconnected, and you can't enter into a new plan for up to 12 months. Also, those families and individuals who are seeking payment assistance from a social serve agency or government program can still look into and apply for this plan. Call 1-800-624-2019 to speak to a customer service representative.

Semco Energy fully supports and participates the state of Michigan and federal government assistance programs. For example, the Winter Protection Plan will help keep your power on during the cold winter months. It is offered for people who receive assistance from DHS, including SSI, food stamps, or Medicaid. It is also offered for very low income customers.




Another resource is the Home Heating Credit, which is offered by the Michigan Department of the Treasury and Semco Energy. You do not need to even file a tax return in order to apply. It will provide qualified Michigan residents with a credit that can be used to pay their heating costs and gas bills. It will be reflected on their monthly statement and account gong forward. An energy draft is issued to an eligible customer by the State of Michigan.

Winter Shut Off Protection is also offered for senior citizens. This is defined as people over the age of 65. Eligible customers may receive increased protection from gas service shut off during the cold winter months and heating season. Call Semco at 1-800-624-2019. Or also ask about the very similar Senior Winter Shut Off Protection plan.

Repair protection plans are made available by Semco Energy and their partner of  HomeServe. Receive protection for your furnace, water heater, air conditioner and/or interior natural gas systems. The plan will help ensure your equipment can be repaired 365 days per year.

The Consolidated Vendor Warrant Program is offered by your local Department of Human Services (DHS) office in Michigan. It is offered for DHS clients, and it may assist in the payment of utility bills. You will need to call your local office.

Semco Energy Medical Emergency Protection will provide people more time to pay their bills. It is offered to people that have a qualifying, documented, and temporary medical emergency or condition. Enrolles can be protected from energy shut-off for nonpayment of their bill. It will last for up to 21 days, and proof is required.




The Michigan SER - State Emergency Relief is offered by all utility companies in the state. It operates year-round. Grants and financial aid is offered to poor and low-income households. SER can help restore service and also pay natural gas bills.

A key is also to save money. One method to do this is the Home Weatherization program. Dozens of Semco Energy customers benefit from this resources every year, and it is offered in partnership with the federal government and Community Action Agencies in Michigan. Receive free caulking, insulation, and weather stripping, among other support.

If you are called to full time active duty then the Military Protection program can ensure your power is not turned off. This can also be available to National Guard members under certain conditions. Receive up to 90 days of shut off protection, with the possibility of extensions.

Other payment plans may be coordinated. Call Semco Energy Gas Company if you think you may fall behind on your current bills. The company will try to work with you in an effort to find a solution which will usually be some form of payment plan. Dial 1-800-624-2019 to reach Semco, or call the Michigan Department of Human Services Energy Hotline at 1-800-292-5650.





By Jon McNamara

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