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Salvation Army assistance programs in Rochester New York area.

The Salvation Army of Rochester New York Emergency and Family Services (EFS) Program is located across Wayne County with the main center downtown. It offers free groceries, one time rent help, hot meals, case management, money to pay utility bills to stop a disconnect and a variety of social services, including an intake site for free school supplies as well as Christmas toys for children or teenagers.

Salvation Army social service offices and thrift stores have various hours. In general, most are open Monday to Friday, with some on the weekends. The downtown site is the primary location that people can turn to for help or information on their options, and it covers all of Monroe County.

Financial help for bills from Monroe County Salvation Army

The Salvation Army relies heavily on donations and contributions from businesses, individuals, and non-profits such as the United Way. There are also the sale of goods from the Family Store. Therefore resources are always limited. All clients who need some form of emergency financial assistance are helped on a first come, first served basis. So ask for help early. After-hours appointments may be taken from time to time, but they are only available if prior arrangements are made via the Intake Desk.

Basic needs can be met by the EFS program. Monroe County New York families who have lost their jobs, or who have no or very limited income may be eligible for help. Financial assistance is targeted at seniors, families with children, and people who are facing a short term crisis that was both unexpected and not of their own creation. Thousands of families across Rochester and the county receive some form of assistance every year.

  • Food is provided from vouchers, pantries, and soup kitchens. Vouchers can be used at Rochester area supermarkets in order to pay for groceries or even personal hygiene type items. Holiday baskets may be offered too. Or locate other free food pantries in Monroe County.
  • Clothing – Get referrals for work or school clothes, uniforms, or coats for kids.
  • Shelter and temporary lodging is available on site. including financial aid for paying heating bills, rent, or even vouchers for a motel room in Rochester.
  • Prescription assistance and information on pharmaceutical programs.
  • Transportation assistance, including limited bus passes and so called stranded Traveler assistance.
  • Information, advice, crisis case management, advocacy to promote access to other needed services, and referrals to address additional areas of concern are all provided by the Salvation Army. Or find immediate financial help.

For family or emergency services, dial 987-9540.




Free holiday help, school and educational supplies

Angel Trees, Thanksgiving and Christmas Dinners – Angel Trees provide needed gifts, toys, and clothing for needy children and seniors at the holiday season. Free holiday meals and food baskets are offered on November 22th and December 25th. The Salvation Army prepares and offers a holiday meal at their centers, and the items are for people in the community who are alone. Volunteers and staff will help prepare, serve and clean up the meals.

Some seniors and homebound may even be able to get a free hot meal delivered to them. Most holiday seasons, volunteers are needed to help serve Thanksgiving and Christmas meals to the homeless in November and December. This is done from a mobile canteen that operates around Rochester and Monroe County.

During the summer and fall months, the Salvation Army works with local partners, donors, and corporations such as Wegmans and WalMart to give out free back to school supplies. Everything from clothes to gift certificates, computers, shoes, backpacks, book bags and more are offered. Salvation Army partners in Rochester even try to hold parties or events for services such as hair cuts.

Case management programs from Salvation Army

Education, legal aid from volunteer attorneys and job training is offered by the Salvation Army Project ReDirect program. It provides clients various services, including employment, to people who have been homeless in the past or incarcerated. Participants of this program may pursue their G.E.D. with a teacher and also get training using a customized computer program. Lawyers from Rochester also help Salvation Army clients with employment needs, such as discrimination. Find free legal assistance in New York.

Other clients may be able to learn work skills through apprenticeships or part time positions work-site coordinators. Substance abuse and mental health counselors work with case managers to develop individual plans for each participant. This Salvation Army programs also offers free school supplies for kids, students in the ReDirect Program, adults, and others. But most of the back to school supplies are for youth from low income families in Monroe County.





Case managers will work with the client to develop individualized service plans that include medical treatment, substance abuse counseling, and educational classes.

Applying for Salvation Army programs in Monroe County

The Salvation Army in Rochester is headquartered at 70 Liberty Pole Way, P.O. Box 41210, Rochester, New York 14604-4310. Main telephone number is 585-987-9500. Call for referrals.

Another thrift stores and Family Service program is at 10 Franklin Street, Rochester, NY. There is also a homeless shelter and food pantry. Telephone: 585-987-9500. For struggling families in the NW part of the city and county Salvation Army is at 100 West Avenue in Rochester New York, 14611. Call 585-527-9566. Two other locations in Monroe Coujnty are 3349 Monroe Ave., Pittsford, NY 14534 phone 585-235-2769 as well as 999 E Henrietta Rd, Rochester, New York 14623, and the number is 585-235-2769.


By Jon McNamara













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