Buffalo water bill assistance.

If you need help paying your water bill in Buffalo or Erie County New York, there are some financial assistance programs and resources available. Customers can enter into payment plans with their water provider, or look into financial assistance programs from the non-profit Neighborhood Legal Services organization as well as city and county government resources.

If you need assistance with bills, guidance, or advice, the Erie County Water Authority is one of the leading organizations to contact. The organization can help low income families set up a payment plans for catching up on unpaid water bills, and allow households to enter into agreements for go forward expenses as well. The primary goal is to prevent a shut off of a customer’s water service.

The Erie County Water Authority can be called at 849-8444 for information on different options that may be available to qualified low income customers. However, if you do want to enter into a payment plan, they will more than likely require customers to go to their office in the Ellicott Square Building at 295 Main Street, Suite 350, in Buffalo, New York. Their assistance programs tend to be focused on people who live outside the city itself but who reside in the greater Erie County area. Also note that if you have questions about your water bill, the nature of the service provided, or resources that can help, you can also call the PSC Hotline at 1-800-342-3377.

For individuals who live within the city of Buffalo itself, the local DSS office may be able to assist you with paying your water and/or sewer bills. If you reside in the City of Buffalo, please go ahead and call the Buffalo Division of Water at 847-1065. They will need information on your financial situation, including household income and number of household residents. If you meet program requirements the Buffalo Division of Water may be able to make a monthly payment agreement to help you pay your bills going forward as well as those that are in arrears. Participants in these plans will need to abide by its terms and stay current.

Another resource is the non-profit Neighborhood Legal Services, Inc. (NLS). This agency is located in Buffalo, New York. They can help with water bills, and also administer many financial and free legal programs to persons with low-income across Erie County. They can help with housing issues, water service shut offs, sewer bills, and a host of other needs. They are one of the leading places to call for guidance, counseling, and financial assistance in the region. Neighborhood Legal Services is located at 237 Main Street Buffalo, NY 14203, and can be called at (716) 847-0650.





One of the common questions asked is from those people who want to make arrangements to pay the past due water bill, but who need to have a tenant’s agreement with the Buffalo Division of Water. This is a contract that can sometimes be a per-requisite from a government agency, and they will require a family to have this in order to get help.

Many individuals want to know if they can sign a tenant’s agreement.  The answer is yes, with the assistance of Neighborhood Legal services, the various water providers have developed, and adopted the kind of agreement that these individuals need. The Commissioner of Public Works, Streets and Sanitation as well as the City of Buffalo’s legal department have sanctioned the use of such an agreement as well.





By Jon McNamara

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