Appalachian Power assistance programs.

Get information on assistance programs administered from Appalachian Power. Resources can help low income families in both West Virginia and also the neighboring state of Virginia pay utility and energy bills. Financial aid is targeted at those people who are both low income and who also pay a disproportionate amount of their income towards their monthly energy bills. Other assistance can be provided to those who are faced with a crisis situation.

Appalachian Power's Neighbor-to-Neighbor program is paid for by tax deductible donations from customers, employees, and matching grant funds from the utility company. Money from the Neighbor-to-Neighbor financial assistance program can help pay the electric bills of low income customers across the state of Virginia.

As indicated, the fund is paid for by the generous donations of customers, and they are always looking for more contributions. Anything you do pay towards this service will go towards helping someone in need pay their energy bills, so donations go to a good cause. To make a tax deductible contribution, you can send money by mail, online, or work with your local human service agency, such as the Salvation Army or a community action agency.

The Dollar Energy Fund is available for those customers who live in West Virginia. This is another donation type service in that the agency that administers it distributes funds from the Neighbor-to-Neighbor program. In addition, that non-profit organization also determines the eligibility of applicants.

The Dollar Energy Fund partners with many local non-profit organizations as well, so you can call them for information or to apply. Or call the Customer Solutions Center in Virginia or dial customer service in Tennessee at 800-967-4237. All administrative costs are paid for by Appalachian Power, and 100% of all donations go directly to the low income and people faced with a hardship.

Waiver of security deposits to set up a new account can be offered as part of a Low-Income Rate Assistance plan. So if your power was disconnected and you need help both paying an older bill and getting utilities reconnected, dial Appalachian Power at 1-800-956-4237.





Get funds to lower the cooling and heating costs from the Weatherization Assistance program. This service is offered for low-income families, seniors, and disabled. It can also help ensure the health and safety of clients across both West Virginia and other regions.

Assistance services are available from weatherization for low-income households across both states. A focus is on the elderly, individuals with disabilities, and low income families with children, as all of these individuals are most at risk.

The federal government funded weatherization program provides direct installation of energy-saving measures to qualified homeowners such as Installing carbon monoxide and smoke detectors, Repairing leaky duct systems; Sealing air-leaks with insulation, weather-stripping, and caulking and also replacing and/or repairing unsafe or inefficient heating systems. More on weatherization.

The federal government can also help Appalachian Power customers from the Low-Income Home Energy Assistance Program (LIHEAP). This service provides cash grants and funding to assist families with the payment of heating and/or cooling bills. The fund can provide emergency heating assistance as well, especially in those cases where a utility cut-off is imminent or the heating system is inoperable or unsafe. As indicated, summer assistance is offered as well, and LIHEAP can prevent or alleviate cooling emergencies during periods of extreme summer heat.

The Low-Income Home Energy Assistance Program has four other primary services offered for Appalachian Power customers, and they include Crisis Assistance, which can be paid out when local fuel programs and other resources don't meet the need. So this is offered as a last resort.




Another option is Fuel Assistance. This will help with the cost of heating bills, which is in higher demand from families in West Virginia. Weatherization Assistance, as indicated above, assists with air infiltration and energy efficiency. And lastly, the cooling bill assistance component helps with paying for a portion of air conditioning and general cooling expenses. As a result of one or more of these components, thousands of Virginia families usually receive help during the summer for paying their air conditioning and cooling bills.

This company serves both states. If you live in Virginia, dial 1-800-956-4237. Low income customers who live in West Virginia should call 1-800-982-4237 for assistance.


By Jon McNamara

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