Assistance programs Tacoma Public Utilities.
Tacoma Public Utilities and Environmental Services is committed to working with struggling and low income customers. They understand that some people may have challenges paying their utility bills, including water and electric expenses, from time to time. So they offer assistance in the form of discounts, referrals to government aid, and other services.
The Discount Rate Program provides a 35% discount on electricity, drinking water, solid waste, recycling, and surface water for qualifying customers 62 years or older. In addition, if your household is eligible for the Bill Credit Assistance Plan, you can receive a utility credit of up to $672 annually (the amount is based on the number of utility services billed directly through Tacoma Public Utilities). To apply for these programs, you must complete an application and need documentation, including proof of income, expenses, and other support to prove the hardship. Or other criteria may be available.
Budget billing is available to all residential customers, regardless of their income. It provides a consistent monthly utility payment amount, so customers pay the same dollar amount on their account every month.
The amount the customer pays on budget billing is based on their water and/or electric bill for the past 12 months divided by 11 and then rounded to the nearest whole dollar. The intent is to help allow the Tacoma Public Utilities customer to plan for the amount they owe it each and budget accordingly.
The customer can also explore budget billing for Solid Waste, Surface Water, and Wastewater utility services. For any of these budgeting billing options, at month 12, the account will be trued up, and the amount will be reset, at which time the customer may receive a credit or may owe additional funds on their account.
Government assistance programs, namely LIHEAP and weatherization, may be available to very low income Tacoma Public Utilities and Environmental Services customers. Both of them are funded by the federal government and focused on helping low income families keep their utilities/heat on during the winter months. While weatheization is a government funded energy conservation program. Read more on Washington state LIHEAP program.
Saving energy and water helps lower your utility bills, keeps money in your pocket, and protects the environment. Take advantage of the various programs for income-eligible customers and other offers available to reduce the cost of buying energy-efficient equipment and water-saving products for your home or business. For information, visit MyTPU.org/ways-to-save.
Applying for resources from Tacoma Public Utilities
The office is located at Tacoma Public Utilities, Customer Solutions Office, 3628 S. 35th St., Tacoma, WA 98409. You can make an appointment at MyTPU.org/Appt or call 253-502-8400 to learn about other available assistance, including federal government or state of Washington government aid and grants, such as LIHEAP.