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Nashville Electric Service financial assistance programs.

Financial assistance from Nashville Electric Services (NES) is offered for qualified elderly, disabled and other low-income customers. The main resources administered include the Low income Home energy Assistance Program (LIHEAP), weatherization, Project HELP, and from time to time, payment plans may be used to support struggling, low income households. Find how to apply for assistance from NES below.

Project HELP is offered for people who are most at risk and vulnerable. Emergency assistance can help pay utility and electric bills when they are faced with a shut off of their power. The energy company partners with NeedLink Nashville, which is the former Big Brothers organization.

This energy bill assistance program relies heavily on donations and contributions from the community. In order to contribute to Project HELP, people just need to add $1 or more to their monthly Nashville Electric bill by calling Customer Relations at 615-736-6900. Or a customer just needs to complete the Project Help Donation Form, which can be found online at the NES website. All donated funds (100 percent) go directly to assist people with paying their utility and heating bills. No donated funds go towards administrative or program costs.

Assistance from Project HELP is also available for residents across Davidson County Tennessee, and other NES customers can apply too. Unfortunately the number of people who can receive help is limited, and that is why priority for any available funds will always be given to low to moderate income single mothers, seniors, and people with disabilities. Apply in person at 295 Plus Park Boulevard, Suite 106, Nashville, TN 37207.

When you do stop by to apply, please be sure to bring social Security cards for each member of the household, a copy of your current utility bill showing the past-due amount, documentation of other forms of government assistance received such as Section 8 or Food Stamps, and also bring proof of total household income such as retirement, pay stub, unemployment, etc.

The federal government Weatherization Assistance Program (WAP)is paid for by the Department of Energy. The state of Tennessee is provided funds and grants to pay for the weatherization of the homes of low income families, disabled, and the elderly that live in the area.

Weatherization is a free program that will install energy conserving updates to a Nashville Electric Service customers home. Some examples of the improvements can be, but are not limited to, storm windows, insulation, CFL bulbs, caulking, window sealing, and other related conservation type activities to reduce home energy bills and to also increase home energy efficiency.





Nashville Electric Services customers can apply for this program by contacting their local community action agency. Those locations accept applications and also organize work crews that will actually improve a customer’s home. When you apply, you will need to meet a number of low-income eligibility guidelines, which can be based on established Federal government poverty guidelines. All services and work done from the weatherization program is offered at no cost to qualified families.

Energy Ads is a fairly unique program that can help a low income NES customer who otherwise couldn't afford to pay for electric service or their cooling bills during the summer months. Two Nashville area non-profit agencies receive the Energy Ads funds, and they are Ladies of Charity as well as NeedLink Nashville. Customers can find the money saving coupons right inside their electric bill each month. They provide people the ability to keep their utilities on during the hot and humid summer months in Tennessee.

The Low Income Home Energy Assistance (LIHEAP) is another federal government created program. People faced with a crisis, such as a disconnection of their utilities can apply for financial help from this program. Or regular monthly Nashville Electric bills can be paid by LIHEAP. The bottom line is that this federal government funded program provides energy bill assistance to low income homeowners and renters, with a focus on families with children and senior citizens.

Get financial help or payment plans from Nashville Electric services

Call Nashville Electric at 615-736-6900 for more information on payment plans, the programs indicated above, or other support.


By Jon McNamara











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