Mon Power assistance programs.

West Virginia customers can explore a variety of Mon Power assistance programs. They facilitate direct financial aid for income qualified households, energy saving and conservation, bill payment services, and emergency programs that address medical needs or a crisis.

Budget billing, which is formally called Average Payment Plan (APP), level sets a customers’ bills over the year. It provides customers the means to make consistent monthly payments on their energy bills and avoid the normal seasonal lows and highs that occur in the summer or winter. Thousands of Mon Power customers use this free service from the company.

The amount of your monthly utility bill amount is calculated based on the recent twelve month usage history. This is a free program that is offered to people of all income levels. The goal is to really help Mon Power customer’s budget more efficiently.

Disconnection prevention for Medical Certification. Customers with a severe health problem or crisis may have a licensed doctor certify that, for serious health or life threatening reasons, their service should not be disconnected for nonpayment of their bills. A similar program is the West Virginia Critical Customer Care Program, and this will identify customers who use certain electrically operated life sustaining medical equipment.

The Mon Power assistance program helps customers for whom a service interruption or disconnection could be immediately life threatening, whether the client is disabled or a senior citizen. It will help people plan for outages of power, and ensure communication is enhanced.

Weatherization and the West Virginia Home Check-Up Program can help low-income customers lower their electric bills and save money. It is available to both renters and homeowners. You will receive an in-home energy evaluation, provide refrigerator testing and possible replacement of the appliance, energy-saving light bulbs, showerheads, and faucet aerators. The weatherization program is free to qualified customers, and no additional payment is required for the improvements. Call 1-800-207-1250

The West Virginia Dollar Energy Fund is a crisis or emergency hardship fund that operates across the entire state. It can help residential Mon Power customers who have suffered a recent financial hardship, such as a job loss or medical emergency. Dollar Energy Fund can offer temporary help in paying your electric bill as well as winter heating costs.





Funding for the program is provided by FirstEnergy shareholders as well as directly from customers, such as those from Mon Power and Potomac Edison. The distribution of funds from this program is administered by community-based organizations and non-profit organizations throughout Mon Power’s service territory.

People on a fixed income may sign up for an Extended Due Date. Individuals who receive a monthly pension or Social Security check, who are least 60 years old, or who receive disability assistance may sign up and are prime candidates for the extension. What it does is it allows customers the ability to time their bills with their monthly check, so your payment date is extended until after your check arrives.

Payment plans may be offered too. If conditions or some type of emergency makes it difficult to pay your Mon Power electric bill on time, the company can arrange an extended payment plan for qualified low income and struggling customers. This will provide the client time to get back on track and improve your financial situation, and time to resume their payments. Customers need to adhere to the plan.

Federal and state of West Virginia Assistance for Mon Power customers

Members of the military and their families in West Virginia can receive help from the Military Deferred Payment Program. This financial assistance program was created to assist customers who are having difficulties or who are behind on their monthly payments. The primary reason this resource may be provided is because a family member, such as a spouse or parent, has been called to active military duty. When this happens, look into deferred payments.

Customers participating in this Mon Power program may elect to have all or part of their monthly electric bill deferred to a future time. The bill will still eventually need to be paid, but more time is provided. What will happen is when the family member in the military eventually returns home, the account will be reviewed again. Customer service reps may be able to provide additional payment arrangements for the balance owed on your account. Dial 1-800-736-3407.





Another statewide resource is the Emergency Assistance Program. This is run by the West Virginia Department of Health and Human Resources office. It may be able to assist eligible customers who have a termination of service notice on their account. In order to apply, customers must present a disconnect notice from Mon Power at the county DHHR office. Any type of emergency assistance paid out is a onetime payment that is directly applied to the customer's account.

Federal government assistance is offered from Low Income Energy Assistance Program (LIEAP). This resource is also offered by the West Virginia Department of Health and Human Resources Office, in particular the Office of Income Maintenance. The LIHEAP program provides cash grants and financial assistance to low-income customers, seniors, and disabled whose primary heating source is electricity or natural gas. The program includes both Emergency-LIEAP (for those in a crisis) as well as LIEAP, which is for ongoing regular bills. The West Virginia DHHR accepts applications and provides cash funds to qualified Mon Power customers.

Credits are offered by up to 20% discount, which will make the bill more affordable. The state Department of Health and Human Resources also runs this service. It can reduce low-income customers’ utility bill by up to 20% by providing a credit on their account.

To learn more, call Mon Power at 1-800-686-0022 for a listing of assistance programs, listing of social service agencies in West Virginia, and much more.



By Jon McNamara

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