Knoxville Utilities utility assistance and conservation programs.

Customers who receive their service from Knoxville Utilities can receive help with paying bills as well as access to energy conservation programs. Most of the programs are administered by your local Neighborhood Center or community action agency.

Government assistance pays for the LIHEAP and weatherization programs. The Low Income Home Energy Assistance Program, or LIHEAP, may be able to help low income Knoxville Utilities customers who use a large percentage of their total household income towards paying their cooling or heating bills. Grants can be paid out by the program for regular monthly bills, or a crisis component may help those who are faced with a disconnection.

The Crisis Assistance component can be applied for every so often by qualified customers. It is only offered for people who have a final notice of disconnection and also a documented Uncontrollable Circumstance that was not created by them. A medical emergency or job loss would be an example.

The ongoing, regular component of LIHEAP does not require final notice or Uncontrollable Circumstance to apply for. This is for of an annual, regular energy bill assistance service for the very low income that receive their power from Knoxville Utilities. This part of the government program can be offered just if the customer is struggling with paying their bills.

Weatherization is the primary energy conservation program in Tennessee. Qualified families, seniors, and disabled will receive free energy upgrades to their home. This can include insulation, windows, caulking, CFL bulbs, minor heating and heating system tune ups, and other updates.

Knoxville Utilities Project Help

This resource is offered year round, and it can provide assistance with paying cooling bills during the hot Tennessee summers and/or heating bill assistance during the winter. Normally several hundred low income families may benefit from this resource on a yearly basis.





The Project Help program is a donation program, and is paid for by generous people from the greater Knoxville Tennessee community who donate thousands of dollars per year. Many local businesses, churches, and charities also contribute funds. Funding for Project Help depends solely on donations and contributions from the local community and fundraisers to help those in need with their energy bills.

The non-profit Knoxville-Knox County Community Action Committee (CAC) administers the Project Help program for the low income in the community. A focus is on those people who are faced with an emergency. The program may be able to buy propane, electricity, natural gas, heating fuel and oil, coal, or wood for customers who need temporary help with paying their cooling or heating bills. The emergency or need can occur because someone was faced with a disability, job loss, illness, reduction in income or hours at work, injury, or they may just be seniors who are living on a fixed income and who may be struggling with the rising cost of living expenses and their everyday bills. Another of the primary recipients of aid from Project Help are struggling single parents and those who have had a recent job loss. To apply or to learn more, dial 865-524-2911.




To apply for any of these Knoxville Utilities assistance programs or government aid, call a center as listed below. Most centers can also help people address other basic needs and expenses. Or call the company at (865) 524-2911 for information or referrals to other possible solutions.

  • North Neighborhood Center, 7028 Maynardville Highway, Phone: (865) 925-0880. This location services residents of zip codes 37721, 37754, 37807, 37849, 37918, and 37938
  • East Neighborhood Center is located at 4200 Asheville Highway. Call (865) 546-5125. Programs offered cover the counties of 37709, 37721, 37764, 37779, 37806, 37871, 37914, 37915, 37917, 37918 (East of Broadway inside Knoxville), and 37924.
  • South Neighborhood Center. Address is 522 Old Maryville Pike, (865) 577-7591. Zip codes covered are 37920, 37853. The office is open from 8am to 4:45 pm.
  • West Neighborhood Center, 2247 Western Avenue, main number (865) 524-3345. Location is for low income people in zip codes of 37772, 37830, 37902, 37909, 37912, 37916, 37918 (which is West of Broadway inside Knoxville), 37919, 37921, 37922, 37923, 37931, 37932, and 37934.


By Jon McNamara

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