A number of assistance programs are available to help Texas families pay their utility, cooling, and energy bills. There are several non-profit charity type organizations, and the utility companies themselves can provide various forms of financial support and aid to customers in Texas. There are several different utility assistance programs as well as methods for energy conservation and weatherization resources. Get information on who to call and where to apply for help.
Find information below on many different assistance programs, resources and services offered by energy companies. However if your utility company is not listed find other electric bill assistance programs.
American Electric Power (AEP) - This is one of the nation’s largest energy companies, and they operate in Texas too. The utility company can direct customers to financial assistance, government grant and conservation programs, and they may also offer payment plans. More AEP Texas assistance programs.
AEP Texas Central and North administer assistance programs in the region. Some examples of them include grants from Comprehensive Energy Assistance Program, the Neighbor-to-Neighbor donation program, and weatherization. Other resources can be provided as well to income qualified households. Continue.
Atmos Energy – A financial assistance program offered to qualified people in a crisis is known as Sharing the Warmth. Donations from individuals as well as Atmos can help people pay their monthly gas bills. Local families and individuals in need of help that meet criteria established by each individual program's guidelines may be able to receive financial aid.
Atmos Energy – An energy conservation program known as keeping the Warmth is available for low income qualified customers. Low income individuals may receive up to $200 worth of weather-stripping, caulking, sealing, floor and attic insulation and similar materials that can help them save money on their energy and utility bills. Call the Customer Support Center at 1-888-286-6700 to apply or find more assistance programs Atmos Energy.
Austin Energy - A charity type program known as Financial Support Plus 1 is available for City of Austin utility customers. The program helps customers who are having financial difficulties and who are unable to pay their utility bill due to an unexpected emergency or crisis. The emergency utility assistance funding is distributed through 24 local non-profits and community assistance groups such as Travis County Family Support Services. Contact (512) 494-9400 for a list of agencies.
Austin Energy - A program offered is the Customer Assistance Discount Program. It offers about $54 in monthly discounts off a customer's City of Austin utility bill. To qualify for these savings, the account holder or someone in the customer’s household needs to be currently participating in any one of these assistance programs: Medicaid, Telephone Lifeline Program, Supplemental Nutrition Assistance Program (SNAP) also known as Food Stamps, or Children's Health Insurance Program (CHIP). Call 512-494-9400 for an application.
Austin Energy - Customers can take advantage of some of the most comprehensive and effective energy efficiency programs in the nation. Some of these programs offered include Free Thermostats, Home Performance with ENERGY STAR(tm) Rebates and Loans, Free Home Improvements, Solar Photovoltaics, and Residential Refrigerator Recycling. Call (512) 974-7827 to get additional information about the many energy efficiency and conservation services offered through Austin Energy.
A few other cooling and utility bill assistance programs are offered by Austin Energy. Or get information on conservation options. Learn more.
CenterPoint Energy of Texas - This is one of the leading electric and natural gas providers in the southern part of the country. The energy company offers various assistance programs for low income customers and senior citizens in Texas. Explore resources such as payment plans, federal government assistance from LIHEAP, and get contact information for regional non-profit organizations. Read CenterPoint Energy Texas assistance programs.
Central Power & Light – This utility company offers the Lite-Up Texas assistance program. This may be able to provide low income customers with a discount during the summertime. Those households that are in the utility companies service area that are currently receiving Food Stamps or Medicaid will automatically be included in the utility assistance program. In addition, others who may be receiving total household income of less than 125percent of federal government poverty guidelines may apply for help from this program. Dial 1-866-454-8387.
Central Texas Electric Cooperative, Inc. – A utility and financial assistance program known as Operation Round Up is offered to income qualified customers. The program will provide member donations for individuals with special needs, emergencies, health and rescue organizations, food banks, educational projects, and child care programs. Find an application on the Central Texas Electric Cooperative, Inc. website.
Comanche Electric Cooperative – This local utility company also offers Operation Round Up. Funds may be provided for individuals needing emergency financial assistance. Call 1-800-915-2533 or 325-356-2533 to learn more or to apply for help.
CPS Energy (San Antonio) – This Texas utility company offers customers a couple different services and programs. The first one is Residential Energy Assistance Partnership (REAP). This was created from a non-profit foundation that helps needy families pay their utility bills year-round, and educates them on money-saving conservation measures that can help them save on their energy bills. The Bexar County Housing and Human Services Department (210-335-6770) as well as the City of San Antonio Department of Community Initiatives (210-207-7830 ) can provide program information. Project WARM is another program. This one is administered by the City of San Antonio (210-207-7830) and the Bexar County Housing and Human Services Department (210-335-6770) Project WARM is another program that also provides utility bill assistance to CPS customers. Read more CPS assistance programs.
Denton Municipal – The P-L-U-S One Program is the name of this organizations charity assistance program. Interfaith Ministries administers the program for the utility company. The non-profit will distribute the grants and funds to hardship-stricken families to help maintain their utility service and prevent disconnections. Call 940-349-8700
El Paso Electric, which can be reached at 915-543-5970, runs a Low Income Rider program. This program will provide qualified customers with help, and it will bill them the Residential Service Customer Charge. Other payment arrangements are available as well. More on El Paso Electric assistance programs.
Entergy – An assistance program known as Beat The Heat provides thousands of free fans which will be distributed to customers by numerous partner agencies such as the Salvation Army, Total Community Action, and various Councils on Aging. Call 1-800-368-3749
Entergy Texas - The Power to Care assistance program may have funds for short-term utility bill assistance, and the grants are available to low-income elderly or disabled customers. Call 1-800-368-3749
Entergy also administer several other emergency assistance programs. Some are offered directly by the energy provider, and others run in partnership with the federal government or state of Texas. Learn more.
First Choice Power – A program known as Care to Share is offered, and it will provide customer and utility bill emergency assistance. 866-469-2464
First Choice Power – This power company also runs the Lite-Up Texas program. This can provide low income customers who meet certain government poverty income levels with help during the summer for their cooling and utility bills. In addition, those Texas households that are now receiving food stamps or Medicaid will also automatically be enrolled in the program. In addition, utility deposit waivers are available for seniors 62 and older to help them connect service. Call 1-866-454-8387.
LITE-UP Texas provides customers with discounts, mostly during the summer months. While the rates will be set each year, in some cases there may be a reduction ranging from 60 to 85% on electric bills. Most companies in Texas participate in the low income program, and the state regulates the service. Continue with the Texas LITE-UP discount program.
Low Income Energy Bill Assistance - The federal government LIHEAP program pays for both weatherization and the Comprehensive Energy Assistance Program in Texas. Funds can help pay utility and air conditioning bills, and also pay for energy conservation measures. Click here.
Lubbock Power & Light – The resources offered are known as Project Helping Hands. People who need help with paying their monthly utility bill can contact Catholic Family Services at (806) 765-8475 for more information or assistance.
New Braunfels Utilities – A generic Utility Bill Assistance Program is offered. It was created to help people pay for their water, electric, and wastewater bills. The Salvation Army of Comal County manages the utility assistance program for NBU and is charged with accepting applications, determining qualifications and deciding how much financial assistance will be granted to each applicant. Contact the Salvation Army of Comal County directly at 830-608-9129 for more information or to apply for help.
Reliant - Lite-Up Texas is offered by this power company as well. As indicated above, low income customers as well as people receiving food stamps or Medicaid may be able to receive help from the service. Call 1-866-454-8387 to apply for aid, or to get more information. In addition to this program, Reliant Energy also has a procedure/moratorium that they follow regarding disconnecting electricity service. This will apply to low-income seniors, any critical-care customers, people with a medical hardship and any other low-income residential customers who contact Reliant Energy and agree to a payment plan and stay current with said plan. Certain connection fees will also be waived residential customer deposits for senior citizens 65 or older. Call 866-222-7100
Reliant Energy – Another program offered by this utility is the Low Income Deposit (LID) Program. It may be able to assist customers in the Centerpoint service territory with paying their utility deposit for their electricity service. Some of the qualifications include those customers with families with children aged 6 years old or younger, households with seniors aged 60-64 (deposit is waived for seniors 65 and above) and disabled individuals. Call toll free at 866-735-4268
Reliant Energy – The CARE program is a community-based program that was initially designed to support Reliant Energy customers who are having difficulty making ends meet because of a crisis or extreme hardship, such as loss of income, illness or death in the family. Call Reliant to apply or learn more.
Those are just some of the options available. Find more Reliant assistance programs.
Sam Houston Electric Cooperative – This power company offers its Texas customers the Helping Hands Program. This assistance program provides funding and emergency cash grants to help members in financial and/or physical distress pay their energy related bills. Call the following phone numbers, based upon where you live. Livingston 936-327-5711; Woodville 409-283-8251; Coldspring 936-653-5400.
San Bernard Electric Cooperative - Operation Roundup funding may be able to assist members of the cooperative who are in need of help with making their monthly utility bill payments. The people who most likely receive assistance are usually disabled and/or elderly a fixed income or a member in a crisis situation or who have very low income. Call 1-800-364-3171
South Plains Electric Cooperative – The program known as Operation Round-Up may be able to provide emergency funding.
Southwestern Electric Power - Resources are available in Texas to income qualified SWEPCO customers. They include programs such as Neighbor to Neighbor or average monthly billing. The company also partners with non-profit organizations to assist the less fortunate with their utility bills. Click Southwestern Electric Power utility assistance programs.
TXU Energy – The program offered to its customers is the Lite-Up Texas assistance program. It is effective each and every year from July through October. It will provide TXU Energy customers and families with a summer discount on their cooling bills or utility bills. Households that are currently receiving Food Stamps or Medicaid will automatically be included in the Lite-Up Texas program. If you are currently receiving either of those options but are low income, then you can see if you qualify by calling 1-866-454-8387 to learn more or apply.
In addition to that resource provided by TXU Energy, a number of other bill paying programs and plans can help lower income families and individuals. Read more TXU Energy financial assistance.
United Cooperative Services - Member donations fund the Operation Roundup program, which may be able to help other low income cooperative members with paying for their heating and air-conditioning equipment repair, funds for electric bills, equipment for the handicapped, life support equipment, medical bills, prescription medicine, and staple food items.
Water bill programs exist for some providers such as Monarch Utilities and SouthWest Water. Low income and struggling customers can receive discounts or financial support from resources such as H2O. Other hardship programs operate as well. Read more.
West Texas Utilities – The Lite-Up Texas program is also offered by the utility company. The program terms are the same as indicated above, and it will help people pay summer cooling and utility bills. You can call 1-877-215-8018
WTU Direct Energy – The Neighbor to Neighbor energy assistance program can help families pay their electric bills. Aspermont 940-989-3538, Pecos 432-447-4913, Marfa 432-729-4876, Crowell 1-888-606-8889, San Angelo 325-657-4400 or 325-653-1680, Crosbyton 1-800-692-4164, Coleman 1-800-625-4167 x239, Abilene 325-673-5785, LaMesa 915-652-8554, Amarillo 806-372-2531, Fort Stockton 432-336-7526. Additional resources are offered for low income customers. Find more WTU Direct assistance programs.
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