TXU Energy has one of the most extensive utility and energy assistance programs in the nation. Every year thousands of low income customers, seniors, and disabled receive some form of help from a service known as TXU Energy AidSM and other plans. Resources can provide payment plans, grants, weatherization, and other aid to qualified families.
Some of the resources are offered directly by TXU Energy, and others are provided in partnership with local non-profits, charities, and local service organizations. Over the years tens of millions of dollars in financial aid has been provided in temporary cash assistance to help with paying electric bills.
TXU Energy AidSM was created to help people pay summer cooling and air conditioning bills, and some financial assistance may be offered for winter heating expenses too. Many Texans struggle to pay their bills on a monthly basis, in particular those who are on low or fixed incomes. Due to financial hardships such as a job loss or medical emergency, many people face disconnection of their utilities or even try to do without air conditioning or heat. Programs are offered to try to address these situations.
The Energy Aid service is funded by donations from customers, social service agencies, non-profits, and the energy company themselves. For example, TXU Energy contributes a few million dollars every year to the program and the funds are used to help the low income pay their bills and make it through an emergency. All of the money that is part of the program is administered by social service agencies across Texas to help families (who may be in your community) pay their utility bills.
A special year-round low-income discount program has been funded by TXU Energy as well. They are one of the few companies across the nation that provides an approximately 10 percent discount for participating low to moderate income customers on their monthly energy bills. This monthly discount is in addition to any additional savings or rate reductions that are provided by the State of Texas' System Benefit Fund through the LITE UP Texas program, which is referenced below. Both the TXU Energy AidSM as well as Lite-Up Texas are available to qualifying low-income customers, qualified seniors and disabled customers in the service area.
The company fully participates in statewide assistance programs such as LIHEAP (low income energy assistance) and CEAP, among others. More information on them is below. Customers that use TXU Energy for their utility service may be able to qualify for a credit on their account.
Lite-Up Texas – Qualified customers can take advantage of this program as well. During the summer months of May to August certain qualified customers may be able to receive a discount on their monthly utility bills. Households who are currently receive Medicaid or SNAP food stamps will be automatically signed up for the program. Other low income and/or poverty guidelines may also be in effect for other applicants. To learn more or sign up for this service dial 1-888-782-8477.
The System Benefit Fund was created from a Texas electric competition law. Part of this law was intended to help pay for and finance energy efficiency programs. The leading organization known as The Texas Department of Housing and Community Affairs (TDHCA) administers a number of energy efficiency programs, financial aid and services in coordination with existing weatherization programs.
A number of energy conservation measures are offered to low income customers to help them save money. Services provided include refrigerator and air-conditioner lease-purchase programs, compact fluorescent light bulb lease-purchase programs, as well as water-flow restrictors. Most utility companies across Texas are part of these weatherization and energy saving resources.
The Texas Department of Housing and Community Affairs (TDHCA) can help direct people to resources such as LIHEAP, weatherization and more. Call them at 512-475-3951 for energy assistance. Or call TXU Energy at 1-972-791-2888.
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