SouthWest Water and Monarch Utilities assistance programs.

Low-income customers, seniors, and disabled customers from SouthWest Water Company and Monarch Utilities can get help from programs the including Help2Others, or H2O, water bill assistance program. The program is run in partnership with other agencies and qualified customers may be able to receive up to $40 per month for their water and/or sewer bills. Another emergency, or catastrophic assistance program, can be offered to customers of all income levels if they meet eligibility requirements and other terms.

There are a number of conditions in place and that need to be met by applicants. They include some or all of the following. Of course individuals will need to be a residential customer. Your total household income can’t be greater than 125% of the current Federal Government Poverty Guideline. This also takes into account the number of household members you have, so if you have more people in your home, your income can be higher.

SouthWest Water works with a number of non-profits and social service agencies across Texas. If you want more information, or if you are looking to apply to the program, then you will need to contact one of the agencies below. An appointment will be required, and maybe an interview as well.

During this appointment, be sure to come prepared. Applicants need to bring proof of income, expenses, photo ID, and other financial documentation for all members of your household 18 years of age or older. The interview is confidential.

Monarch Utilities is committed to doing their part to help struggling customers who are faced with a hardship. The H2O program is the main resource for accomplishing this goal for struggling customers. H20 is funded by SouthWest Water Company, Monarch Utilities and employees. After successfully enrolling, clients will need to remain current on their account. The non-profits that work with Monarch Utilities and SouthWest Water are listed below. Call a nearby center to apply.

 

 

 

Bandera County is supported by Community Council of South Central Texas, which holds sessions at the Kronkkosky Public Library. Address is 515 Main St., Bandera, Texas, call (830) 896-2124

Brazoria County, Family Resource Center, telephone number is (903) 887-4711

Chambers County, Family Resource Center, call (903) 887-4711

Denton County, Christian Community Action, 200 S.Mill St., Lewisville, Texas, telephone (972) 436-4357

Grayson County is served by the non-profit agency Texoma Council of Governments (TCOG). Address is 1117 Gallagher Dr., Sherman, TX and telephone number is (903) 813-3541

Hays County, Southside Community Center, 518 S. Guadalupe St., San Marcos, TX, telephone (512) 392-6694

Henderson County Help Center administers information on water bill assistance. 309 Royal St., Athens, Texas, call (903) 675-4357 for information

Family Resource Center, 107 Spring Valley, Gun Barrel, TX, (903) 887-4711

Hood County, StoneWater Church, 911 E. Hwy 377, Granbury, TX, dial (817) 579-6866

Ruth's Place, 2723 Maplewood, Granbury, Texas, telephone 817-579-1521

Johnson County low income families should call Wesley Mission Center for information on SouthWest Water assistance. 777 N. Walnut Creek, Mansfield, TX, (817) 473-6650

Liberty County, Family Resource Center, call (903) 887-4711

Matagorda County, Family Resource Center, dial 903-887-4711

Medina County, Community Council of South Central Texas, 375 County Road 5214, D'Hanis, Texas, call (830) 363-3119

Polk County, Greater East Texas Community Action Program (GETCAP), 1112 Dogwood, Livingston, TX, call (936) 327-3011

San Jacinto County is also served by GETCAP. Location is 111 Hwy 150 East - San Jacinto Courthouse Annex #B2, Coldsprings, TX, call (936) 653-2342

Smith County , The Henderson County Help Center, 309 Royal St., Athens, TX, dial (903) 675-4357

Family Resource Center, 107 Spring Valley, Gun Barrel, TX, phone number is (903) 887-4711

Tarrant County, Community Action Partners. Call (817) 392-5790  for details or applications to Help2Others.

Trinity County, Greater East Texas Community Action Program (GETCAP), 111 N. Magee, Groveton, TX, dial (936) 642-1462

Tyler County, Monarch Utilities, call 866-654-7992

Van Zandt County, The Henderson County Help Center, 309 Royal St., Athens, Texas, call (903) 675-4357

Family Resource Center, 107 Spring Valley, Gun Barrel, TX, (903) 887-4711

Wood County, 311 W. Bermuda, Quitman, Texas, call (903) 763-4511

 

 

 

 

 

 

 

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