Austin Energy offers customers access to programs to help pay bills and also conserve energy. The goal is to offer immediate financial assistance at the same time as ensuring people have longer term conservation measures in place. A summary of the various resources and programs administered are below.
The Customer Assistance Discount Program is available across Travis County and the service area. It is Austin Energy's most widely used assistance program. It is offered for customers and families who are already receiving benefits from state of Texas, federal government or some other state assistance program. Thousands of local families use the service. Discounts available include the following:
The Financial Support Plus 1 Program is offered by Austin Energy for customers with extreme hardships such as a medical emergency or an an unexpected job loss. Finds are applied to electricity or other applicable utility costs. The Plus 1 Program is paid for by customer donations, and every dollar donated goes towards helping your neighbors and others across Austin Texas. You can contribute funds to the Plus 1 Program by adding money to your monthly payment.
Individuals with a medical condition may be able to receive additional support from a program known as the Medically Vulnerable Registry. The City of Austin offers the Medically Vulnerable Registry for customers with a long-term disease, chronic illness, or ailment. Eligible customers should join the registry in order to receive additional time to pay their bills plus one-on-one case management. Call (512) 494-9400 to register.
The Budget Billing, or average program, is open to all people in the service territory, regardless of how high or low their income is. It will level set the amount of someone's monthly utility bill, as it averages the bill out over a period it time. It will ensure customers do not have large fluctuations in their monthly energy expenses. Dial (512) 494-9400 to apply for any of the services mentioned above.
The options listed below can provide qualified customers the opportunity to pay off a past due utility or cooling bill. This will customers keep their account in good standing to ensure that someone's service is not turned off, in particular during the hot summer months in Texas and the city of Austin. What will happen is any past amount owed on your account will be spread out over a specified period of time, and the customer will need to pay these bills in a monthly installment.
As part of the payment arrangement entered into with Austin Energy, the customer will be required to pay the agreed upon monthly installment. That amount due will be in addition to paying their current, monthly utility charges in full. So customers need to pay the arrears, current bills as well as past due amounts.
Flexible payment arrangements can also be made available to qualified individuals and families. The total past due amount owed on your utility bills will help determine the length of a payment arrangement that the company may offer. One of the nice features of this option is that there is no limit to the number of arrangements available or that can be entered into as long as the customer keeps up with paying their bills.
While a payment arrangement option is made available by Austin Energy to any eligible customer, it will depend on the status of their account. What this means is that if a customer failed to complete a prior payment arrangement with the utility company, or if the customer has fallen behind on their agreement or had returned payment items such as returned checks, the customer may need to bring their account current before applying for another arrangement. So the terms of any program need to be adhered too.
To apply for a payment arrangement, call the Austin Energy Customer Care Contact Center. They can walk you through the process, review your account, and advise you of your options. Call (512) 494-9400.
Also get your fees reduced or waived. The City of Austin may offer this assistance for low and fixed income customers. People who are faced with an emergency can explore this option for their account.
Several different fees can be reduced or credited. They include the list below. Each may have its own qualifications and conditions that need to be met, so call to learn more.
Another Low-Income Discount is in effect, which will waive the $6 service charge for customers with persons living in the household who receive City of Austin Medical Assistance Program (MAP), SSI, or help from the Aged, Blind and Disabled Medicaid. Also receive a 50% reduction on your residential City of Austin Drainage fee.
The City of Austin Customer Assistance Program, when combined with LIHEAP / CEAP, is for those who are undergoing financial difficulty. It is paid for by customer donations as well as federal funds, and every dollar donated goes towards helping your neighbors and others across Austin pay their utilities. You can contribute by adding funds to your monthly payment, or by calling Austin energy. Or apply to CEAP by contacting the company or you local community action agency.
Individuals with a medical condition may be able to receive support from a program known as the Medically Vulnerable. City of Austin residents with a critical illness, long-term disease, or serious ailment may be able to qualify for financial assistance. Individuals may be able to access personal case management from Austin Energy and partnering social service agencies, such as a community action agency. Also receive more time paying your cooling and utility bills.
Free home-energy improvements are offered by Austin Energy to low and moderate income customers. There is both a local program as well as weatherization, which is federal government supported. These improvements enhance comfort and also reduce energy costs. They will pay for installation, and provide materials including weather stripping around doors and windows, attic insulation, caulking around plumbing penetrations, and minor duct sealing and repairs.
In order to receive the weatherization improvements, customers will need to occupy the home they want weatherized. The customer also needs to provide documentation to verify disability status or income for everyone 18 and older who lives in the home.
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