Polk County Iowa assistance programs.

Below you will find information on how to get financial assistance and help for bills, rent, and other expenses from various local Des Moines and Polk County assistance programs, charity organizations, and non-profit organizations.

Heating bill assistance program

Thousands of Polk County residents participate in a federally funded low-income home energy assistance program. The heating bill assistance program is available to all Polk County families and individuals, except those who live in the city of Des Moines.

The program is managed by the Ankeny office of Red Rock Area Community Action Program Inc., (phone number (515) 961-6271) and the organization pays for a portion of home heating costs for participants who fall within set income guidelines and the programs criteria.

There is a tremendous need for assistance in today’s challenging economy. Participation in this federally funded heating program skyrocketed last year, and the number of applicants and participants will greatly increase again this winter, according to the Red Rock Community Action Program coordinator.

Last year, officials approved almost 2,000 applications for heating bill assistance between October 2008 and September 2009 - which was an increase of 500 from the prior year.

A five-county area in central Iowa is served by Red Rock officials. Agency-wide energy program participation increased almost 20 percent from 2007-08 and another 15 to 20 percent to 2007-09, according to officials.

Assistance comes in the form of a one-time payment. The amount of the payment will be determined by factors such as gross income, type of home, and family size.

One of the primary goals is to ensure service is not disconnected. The energy bill assistance program will protect participants from having their heating service disconnected by government-regulated utilities, such as Alliant Energy and MidAmerican Energy during the cold winter months.





The heating bill assistance program was created to give a boost to people who are elderly, low income, disabled or those who have temporarily fallen into tough times. It is not a welfare program for the perpetually unemployed but is meant to provide short term relief.

The amount of aid provided can be substantial. Already this year, a large family who owns a home received almost $800 in assistance, while an elderly woman who just rents an apartment, and does not own it received $400. Even renters can qualify for help with heating bills.

Contact the Red Rock Area Community Action Program's for more information or to apply to the low-income home energy heating assistance program. Call 965-0433 for an appointment or visit the office, which is located at 406 S.W. School St., Suite 305, Ankeny. Or read Red Rock Area Community Action.

Additional utility bill programs

In addition to the heating program above, the Red Rock Area Community Action Program offers several other energy assistance programs and partnerships with local agencies. They include:

  • Emergency Crisis Intervention - This program provides assistance for the repair, replacement, or tune up of heating units and furnaces. Funds are offered to repair or purchases heaters, blankets, fans and air conditioners for a qualified homeowner. Read more on the repairs.
  • Low-Income Home Energy Assistance - The government funded program provides cash that is used to help pay winter heating bills as well as summer air conditioning bills.
  • Partnerships with Iowa utility and gas companies - Utility company customer contributions help low-income customers pay their home utility bills
  • Weatherization - Workers that work with the agency will perform free home energy audits and weatherize homes. The program is free, and it provides insulation, inefficient appliance replacement and furnace repair and replacement, and caulking.

Emergency rent assistance and homeless prevention

Two housing programs run by the community action agency as well as other agencies include Homeless Prevention and Rent Help in the form of a one-time rental payment. The primary goal is to allow a struggling individual or family to remain in their home or apartment. In addition, the housing program provides assistance to someone with an eviction notice, and it can also provide cash grants to individuals with a utility disconnect notice through direct payments to a person’s landlord or vendor. More information.




Polk County financial assistance for paying bills

Catholic Charities St. Mary Family Center (phone 515-262-7290) offers several resources. The agency helps thousands of families per year. Some of the services they offer at St. Mary Family Center include:

  • Emergency food boxes and free food for families in need - The agency can provide an emergency food box which contains a small week’s supply of nonperishable food items. The aid is not unlimited as a family may receive an emergency food box only once a month.
  • Infant Formula and Diapers- Families may receive an emergency supply of diapers and/or baby formula.
  • Free clothing - Access to the “closet program” is available to anyone in Polk County.
  • Several other social services are available in Polk County. they include assistance for immigrants, Family Services, employment counseling, and other aid. Read assistance from Des Moines Catholic Charities.
  • Call for more information about what you need to bring with you to receive an emergency food box and/or infant care items.

Another of the places to turn to is the Salvation Army. They provide family and material assistance, which means that qualified families can get help with the following expenses. Mortgage, rent and deposit assistance, clothing, free food and groceries, Utility and heating bill assistance, Prescription and medical assistance, and furniture. They also run an infant center which can provide diapers, formula, and other child care products. Phone number is (515) 282-3599, or learn more.

West Des Moines Human Services offers information, outreach and referral services, including limited financial aid.

  • Homeless prevention includes partial emergency utilities assistance, security deposits, or funds for paying rent or your mortgage. LIHEAP is run from the office. Water bill assistance is offered from H20 Plus.
  • Non-financial assistance and case management includes transitional housing, food pantries, and free fans or air conditioners. Weatherization can also help people in Polk County save money on their heating bills.
  • Other assistance offered, that is not really cash based, includes meals and toys around Christmas. A personal pantry can provide school supplies, clothes, items such as diapers, and household goods.
  • Seniors can also receive transportation to an appointment, or a handyman service to older people and the disabled in Polk County.

Human Services is at 318 Fifth Street, West Des Moines, Iowa 50265, (515) 222-3660, or find more details on Polk County public assistance.




City of Des Moines Community Development Department also runs a number of resources and assistance programs, including those below. Call (515) 283-4182.

  • Energy bill help, which is wide ranging. The low income heating assistance program, or LIHEAP, focuses on paying heating bills for those faced with poverty, and it runs during the winter. Social workers can also help you explore payment options and plans with utility companies, such as Mid American Energy.
  • Look into resources that operate during the summer, which include a fan/air conditioner program. Qualified people, mostly those with medical conditions or families with young children, may receive a free or low cost central air conditioning or a window unit air conditioner. The emergency cooling bill assistance program, or (ECAP), will offer fans or financial help as well, even for people who rent.
  • Other repair and conservation programs include weatherization, furnace repairs, and the emergency home repair program. This offers help with matters such as dangerous wiring, roof leaks, housing foundations, and major plumbing problems.

Aging Resources of Central Iowa provides Basic Need Assistance. The office is at 5835 Grand Avenue, Des Moines, Iowa 50312-1437. The non-profit agency can help meet the emergency needs of low-income persons age 60 years and older.

Funds are limited for material assistance, but the Resource Center can help with home cleaning, emergency needs such as prescription drugs, furnace or water heater repair, assistive devices, and referrals to financial help in Polk County. This may include dental expenses, utility and heating bills, eye glasses, extermination, and even plumbing and electrical work. Other expenses can be paid for on a case-to-case basis, and usually a grant is provided. Call (515) 248-6212, or more on Polk County Aging Resources Center.

Polk City Home Improvement Program can help homeowners within the city. Financial assistance is offered for activities such as basic structural repairs (roof and walls), electrical, plumbing, Handicap Accessibility, and also energy conservation upgrades. Telephone (515) 273-0770

Polk County Commission of Veterans Affairs supports former members of the military, their spouses, and children. They help veterans apply for government benefits, and there may be emergency financial aid or no-interest loans. The money can be used for rent or mortgage payments, eyeglasses, food, and even funeral costs. Address is 2309 Euclid Avenue, Des Moines, Iowa 50310 or dial (515) 286-3670.

Thanksgiving and Christmas programs - Seniors, children, and the homebound in the area are the main beneficiaries. They can receive free meals, toys, or gifts around the holiday seasons, and many Polk County agencies provide this support. Continue.

Capax Infiniti Housing, Inc. is a non-profit that assists qualifying low-income persons in Polk County with emergency security deposit or rental assistance. 6401 Douglas Avenue, Suite 5, Urbandale, IA 50322.

Family Unification Program (DMMHA) can help families in which the lack of adequate housing is a primary factor in their separation. Funds for rent, energy bills, and other housing resources are offered. Applicant must be involved with the Child Protective Services Unit or leaving foster care. (515) 323-8950

City of Des Moines Community Action Agency will only support people that live in the city itself. However, a number of programs are available to those that qualify. Examples include, but are not limited, the following.

  • Energy assistance - A combination of federal government and state of Iowa grants can be used for paying heating or utility bills. Another key service is weatherization for saving money and furnace repairs.
  • Food include groceries from a Des Moines pantry as well as Thanksgiving and Christmas meals.
  • Other self sufficiency includes credit counseling, budgeting, and foreclosure assistance.

The non-profit can also provide referrals and information. For example, very low income families, including the disabled, may be able to get access to low income apartments or public housing. Much more is available as well. Read Des Moines Community Action Agency.

Salvation Army runs programs such as Project H2O. This is offered in partnership with Des Moines Water Works to help pay water bills. Other Polk County Salvation Army services include rent help, shelter, and thrift stores. Free food, holiday assistance, meals, and assistance for senior citizens is available as well. 1326 Sixth Avenue, Des Moines, Iowa 50314. Call (515) 282-3422 for intake.





Supportive Services for Veteran Families (SSVF) is an assistance program that is focused on helping homeless and unstably-housed Veterans and their immediate families. Temporary financial assistance is offered for paying moving expenses, rent, security and utility deposits, transportation, and child care costs. Also work with case managers and get help in obtaining VA and other public benefits, register for free legal aid, get employment and job training referrals too. 1200 University Avenue, Des Moines, Iowa 50314. Call (515) 248-1531.

DMARC - Des Moines Area Religious Council runs a food pantry. There may be groceries for short term emergency situations. The charity may also be financial help for utility bills, rent, and security deposits. Another service can help people impacted by the death of a loved one.

The organization operates this program in partnership with the Salvation Army as well as Social Service Department in the county. All cash grants from DMARC are limited. The address is 3816 36th Street, or call (515) 277-6969. Click more information.

Proteus, Inc. and the Des Moines center provide help to income qualified migrant and seasonal farm workers only. Grants can be used for rent and utility or heating bill assistance. (515) 271-5303

Cottage Grove Presbyterian Church, Cross Ministries is an outreach program that offers emergency aid. Find resources to help with paying expenses such as rent, mortgage, security deposits, utility bills, and more. Vouchers can help with other basic needs such as bus tokens, laundry, hygiene items and storage costs. Other services include free school supplies, and an onsite food pantry. The program is run from 1050 24th Street, Des Moines, Iowa 50311, call (515) 279-9998, or learn more.

Des Moines St. Vincent De Paul Society offers a general relief program. It assists families who cannot afford to pay their utilities, rent or mortgage payments, food, clothing, or furniture. Job training and education services include GED, ESL and computer classes in both Spanish and English. Telephone (515) 282-8327, or read more on Saint Vincent.

The local Polk County Saint Vincent and its churches offer additional resources as well. The true focus of the charity is on ensuring residents have the tools they need to overcome challenges, find a job, and emerge from poverty in the future. So counselors offer GED preparation, job training, and provide information on employment programs. Numerous adult literacy, budgeting, and credit repair workshops are also held across Polk County Iowa. Continue Des Moines St. Vincent de Paul.

Polk County General Assistance – Financial and medical assistance includes vouchers for personal items, burial assistance, prescriptions, and rent. (402) 747-5431

Rental and security deposit programs are offered at a small number of Polk County agencies. When funding allows, the organizations, most of which are charity groups, will help people that are facing an eviction or assist them with rehousing. This is when either transitional housing or money for a security deposit may be issued. Click more information.

Free legal aid

The County of Polk, Legal Aid Society ((515) 243-1193) provides free legal advice to qualified low income Iowa families. They offer Civil Legal Assistance, including support for domestic issues, divorce, eviction and landlord issues. One of the services they offer for free which is in high demand is the Foreclosure Defense Project. Learn more on Iowa foreclosure programs, including mediation.




Low income medical and dental care

If you need help with medical and dental bills, the Des Moines Health Center is a privately run, not for profit community health center that has as its mission the goal of providing low cost or free health and dental care to low income and uninsured patients in Des Moines and Polk County Iowa. It is also supported by the United Way. Call the clinic at (515) 244-9136 to learn more or make an appointment. Click here to find additional ways to get help with medical and hospital bills, as well as free health care.

Maple Street Baptist Church Free Clinic (phone (515) 262-1931) is another center for free or low cost medical care.

Click here for additional health and dental centers in Polk County Iowa.

Pantries in Polk County

Downtown Food Pantry is available for residents of central Des Moines. Low income and people who need help can only use this facility at most every 30 days. Telephone (515) 243-1381

Caring Hands Outreach Center works with Polk County relief and churches to provide food to families in the SE Polk School District. Call (515) 967-4533

Grimes United Methodist Church Food Pantry. People can also pick up dry goods as well as vouchers for perishable goods. 801 West First Street, Grimes, IA 50111, telephone (515) 986-4036

The Narrow Gate is another local food pantry. Canned groceries, formula, meals, and other food assistance is available. (563) 556-4215

The are a number of other food banks in the region. Thousands of residents turn to them on a monthly basis for groceries and more. Many of the non-profits even offer referrals. More on food pantries Polk County.

Des Moines assistance

The programs mentioned above cover Polk County Iowa. There are a few specific programs for Des Moines as well. Click here to read more on these services and resources.






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