Kansas City water bill assistance.

Apply for help with paying water and sewer bills from the Kansas City Water Services Customer Assistance Program. Funds can be provided to low income customers across the greater Kansas City, Missouri region to help them pay their water and sewer bills in am emergency, with the goal of preventing a shut off of their service.

The program is run in partnership with local non-profits, charities and government organizations, including the United Way in Kansas City. Customers who want more information on the program and resources offered to them should call the local United Way branch (phone number is (816) 472-4289) or local organizations like the Salvation Army or community action agency.

As with all financial assistance programs, applicants will need to meet initial eligibility criteria before receiving help. Those conditions include, but are not limited, those listed below.

• Only active Kansas City, Missouri Water Services Department (WSD) customers may be able to qualify for financial assistance for water and sewer bills.
• The applicant’s total household income will need to be at or below roughly 185% of the federal government’s poverty guidelines. Guidelines take into effect both number of people in the home as well as household income. The index to use is whichever is most recently published by the Department of Health and Human Services.
• The account number of the Kansas City Water customer account needs to be recorded and captured.

 

 

 

Grants and financial assistance is only available for wastewater, WSD water, and/or storm water and sewer bills and expenses. Funds can be used to pay older bills and debts though too.

If after applying, if you are found to be qualified, participants are eligible to receive a maximum of $500.00 to use for water or sewer bills. You can only apply for the program and assistance once within a rolling 12 month period.

The money can be used for payment of an outstanding bill or debt under a WSD settlement, or the money can even be used for a current Kansas City Water Services Department bill.

Another condition is that applicants need to have made some type of payment from their own personal funds on the WSD bill for which applicant is seeking help. That most recent payment most have been made within 90 days of the date of application for help.

In addition, applicants must also comply with the eligibility requirements of the contracting non-profit agency distributing the funds, unless the Contractor’s requirements conflict with or are more stringent in which case the WSD requirements will be used. In such case, the Contractor will require the non-profit agency in Kansas City to apply only the WSD requirements.