Customers facing a shut off of their water service in Illinois can receive assistance with paying their water bills from American Water. They offer various emergency programs and resources to help families who are having difficulty in paying their water bills. The programs for Illinois families include the Low Income Payment Plan Program as well as H2O Help to Others Program.
For those families and individuals who are facing a hardship that is beyond their control or that stretches their finances, such as a job loss, Illinois American Water may be able to help. Customer service representatives from the water company will do their best to work with people to prevent a shut off and to help them pay off their outstanding bills over time. Customer accounts in Illinois will also be reviewed to see if they can sign up for the H2O Help to Others Program.
One of the first options to explore are Payment Arrangements. Customer service centers across Illinois may be able to review a customer’s account and financial situation, and sign them up for a payment plan on their bill which benefit both the customer and the water provider. These payment arrangements may require customers to make a payment on their bill immediately, and usually it is around 25%. In general the customer must then agree to pay the remainder of their water bill, according to an agreed upon schedule between the customer and the water provider, usually over 6 months. Customers must also be able to pay future bills as they become due. Programs will not usually be available for people who broke past payment plans.
Another service that is offered to qualified customers is the H2O Help to Others Program. This is a crisis assistance program that was created by both the Salvation Army of Illinois as well as Illinois American Water. Supplemental funding and cash assistance may be paid out by Illinois American Water to customers who would otherwise have trouble paying their bills and who may have their service shut off.
Caseworkers from the Salvation Army will accept applications and determine the needs of individuals and families, and sign them up for aid if they are found to be qualified. In general, any individual or family who is struggling with paying water bills, and whose water service is being provided by Illinois American Water, and who is facing a shut off of their service may meet the basic needs as determined by Salvation Army caseworkers. In general these people may be able to qualify for water bill assistance. To learn more or to apply for H2O Help to Others in Illinois, call your local Salvation Army branch or dial American Water Customer Service Center toll-free at 800-422-2782.
Many of the programs and payment plans are funded by donations. For example, H2O Help to Others is supported by Illinois American Water’s private customers, local businesses, and other voluntary contributions and donations. Donate today to help your neighbors. Donations are tax deductible, and 100 percent of your donation goes directly to qualifying customers as administrative costs are paid for by the water company.
Call 1.800.422.2782 to enter into a water bill payment plan with American Water in Illinois or to learn about other resources.
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