Low income customers of Dayton Power who are struggling with paying their bill or who are faced with disconnection can look into payment plans, government assistance, and other billing programs. Do not hesitate to call Dayton Power to find a solution to your hardship.
One way to plan for what the monthly costs may be from Budget Billing. This can allow all customers, regardless of income, the ability to eliminate summer and winter spikes in your energy bill. This is a great option for people living on a fixed income, such as a pension or SSI. But anyone can enroll.
It will also allow households to gain stability by paying the same amount of money on their Dayton Power bills each month. Each customer signed up will receive a budget billing amount that will be based on their historical energy usage. The amount can change and be adjusted over time in an effort to reflect abnormal weather conditions or change in usage. If necessary, the budget amount agreed to will be corrected after the winter season to avoid a large annual adjustment on your account in August. As long as you are current on your account you can sign up.
A key option that is also available for resolving the crisis is a payment plan. Representatives from Dayton Power can enroll people into these programs. The amount that you need to pay will be based on your payment history, the amount due, and your ability to pay your bills. This is for qualified residential customers only.
Dayton Power and Light Bill Assistance Fund is an option for people who have already received state of Ohio Home Energy Assistance Program (HEAP) funds and who meet federal government low income and/or poverty guidelines. These financial aid programs may also be offered to people who are at risk of losing electric service. Qualified customers may have additional plans or resources made available to them.
Throughout this process, Dayton Power works with local community action agencies and non-profits to provide funds to those who qualify. The focus is on preventing a shut off of your utility service, in particular during the winter or hot summer months.
Assistance for Medical Needs is an option. If a member of your immediate family and/or household receives any type of health care for a serious medical condition. In addition, if the person needs assistance with paying energy bills during this time, then you may qualify for special financial assistance from DP&L. Proof is needed and a clinical nurse specialist, licensed physician, physician assistant, certified nurse practitioner, local board of health physician or certified nurse-midwife must certify the condition or the application. If you qualify you may be provided up to 90 additional days to pay your energy bill.
The Ohio Percentage of Income Payment Plan Plus is an option as well. It will help make your monthly payments more affordable year-round while also taking care of unpaid bills from the past. This is offered if you make your payments on time and in full. Another similar option for Dayton Power and Light (DP&L) is the Graduate PIPP Plus, which can help people during a transition.
The Summer Crisis Program is offered during the hot months for air conditioning and cooling bills. The applicant's household must include a member who has a medical necessity or who is at least 60 years old. This is part of the HEAP service in the Dayton Ohio region.
Heating bill assistance is offered from the Winter Home Energy Assistance Program. Grants and the amount of financial assistance paid out will depend on the type of fuel you need, the size of your household, and your total household income.
In a crisis, if you are unable to pay your monthly Dayton Power heating/energy bill or have less than a 10-day supply of heating oil left for the winter months, then you may be qualified for emergency or crisis aid. Funds can be paid out in an effort to restore your service for up to 30 days or DP&L customers may even get assistance in paying for the repair of a heating system.
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