Dallas water bill assistance programs.

Families in Dallas who are struggling with paying their water bills can get assistance from Operation WaterShare or the Minor Plumbing Repair Program (MPR). The programs have helped thousands of customers pay their water bills since they were created back in the early 1990s.

The Operation WaterShare program was created by Dallas Water Utilities’ to help people who are facing a short term financial hardship. Most of the funding comes from customer donations, and DWU customers can donate money, no matter how little, to the program by simply adding a tax deductable donation to their bill when they pay online or when they pay by mail. Every donation is appreciated, no matter how small.

The Operation WaterShare assistance program has helped families who face the possibility of losing water, having it shut off, and can help people with sewer and wastewater services as well. Priority is given to income qualified families with children, seniors, disabled, and people with an unexpected short term emergency.

To request financial assistance through Operation WaterShare or to learn about other payment plans for your water bills, call 214-651-1441.

One of the keys to saving money on water bills and getting control of them is conserving water. The Minor Plumbing Repair Program (MPR) is one of the key ways that people can save money on their water bills. The primary goal of this service from Dallas Water Utilities is to help people reduce water waste, usage, and therefore lower high water bills by offering free assistance with fixture replacements and/or minor plumbing repairs, and the resources are focused on low-income customers in the service territory.

 

 

 

The program is wide ranging, and some of the plumbing problems that qualify for assistance include leaking faucets, toilets, and showerheads; outdoor hose bib leaks; leaking hot water heaters and tanks; and fixes can be made for easily accessible pipe joint leaks. Some of the things that can’t be fixed and are not included are wastewater and sewer problems, work required behind the walls, repairs under the house, and underground leaks. In general these services are not included in the repair program.

Assistance in only offered by Dallas Water Utilities to qualified customers. Families and individuals who are DWU customers and who reside on their property, own the home and who meet various low income guidelines are eligible for the Minor Plumbing Repair Program.

Funds are limited, and repairs can only be made to qualified individuals on a first-come, first-served basis. The repair program is not designed to respond to emergency repairs. For further information on the Minor Plumbing Repair Program or to apply for help please call (214) 671-8083.