Bank of America has opened a homeowner outreach center to help Boston area homeowners deal with mortgage problems. In addition to providing mortgage assistance to Boston area homeowners, the BOA borrower outreach center will also help people deal with foreclosure cases, offer support for other loan and also aid credit card borrowers.
The lender has opened several of these centers throughout the nation. The primary goal of the new homeowner outreach centers, and the division that started them, will be to make home retention specialists and mortgage counselors available to meet face to face with financially troubled mortgage customers. The specialist will guide the borrower through available programs and options they have, and offer different ways to get mortgage help. The Boston Massachusetts center will be focusing its assistance on those people who are having difficulty with making their monthly payments.
Mortgage and housing counselors, as well as other professionals from BofA’s home loan department will be meeting with borrowers one-on-one to explore various options.
Bank of America mortgage and homeownership retention specialists, who will be located at the outreach center, will be on site to meet with struggling homeowners. The sessions will be help by appointment only in order to maximize the value of each session. It is imperative that each borrower arrive prepared with required documentation, including bank statements, mortgage papers, and other financial documents. Applicants will be promptly met and they will receive the full attention of an on site Bank of America associate.
The counselor will explore all options and mortgage assistance programs. For example, BOA will review the borrowers situation and determine their eligibility for the federal government’s Making Home Affordable program, unemployment mortgage program, and review the possibility of the homeowner entering into other Bank of America foreclosure avoidance or loan modification programs. In addition, customers will be asked to sign an authorization for the bank to receive each borrower’s income tax return, and will ask for permission to review specific financial documents that the homeowners needs to bring to their appointment.
In addition to providing mortgage and foreclosure help, BofA homeownership retention specialists will meet with financially challenged mortgage borrowers to discuss other financial concerns the borrower may have. For example, they will explore ways to deal with credit card debts and medical bills, and such options as Bank of America credit card hardship programs. They will also explore mortgage workout plans, including the federal government Home Affordable Modification Program (HAMP). Representatives from the lender will also discuss solutions for dealing with credit card, auto, and personal loan delinquency.
If you need help paying your mortgage or are facing a foreclosure, the phone number to make an appointment at the Bank of America customer outreach center is 781.251.4000. Appointments are available and can be made with a counselor from 10 a.m. to 7 p.m., weekdays and 10 a.m. to 2 p.m. on Saturdays. You need to make an appointment, and the center is not set up for walk-in consultations.
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