There are a few primary programs offered by Alabama Power. Some are run in partnership with non-profits such as the American Red Cross and your local community action agency. Others are administered directly by Alabama Power to its low income customers.
Project Share is paid for by donations from customers and local businesses. The American Red Cross administers the program on behalf of Alabama Power. The primary recipients of support from this program include those residents who live on fixed or low incomes, senior citizens, disabled persons, and families faced with a crisis situation. Call or stop by the American Red Cross office in your county in order to apply for, or to get more information, on Project Share.
All eligibility requirements for Project SHARE are established by the American Red Cross. So they will determine, after reviewing applications, who can get cash or grants for paying their bills. Emergency financial assistance is usually offered for Alabama Power customers who are elderly or disabled.
While the resource known as Project SHARE is administered by the American Red Cross, it is funded by members of the community, employees of Alabama Power and customers who donate money through their monthly electric bills. All contributions made are tax deductible, and they are forwarded to the American Red Cross, who then screen applicants and distributes funds.
Alabama Power payment extensions – This may be an option if you can’t pay your utility or cooling bill on time, before the due date. Certain customers may be provided more time. You can dial their automated response number to request an extension on your bill. Or you can call a customer service representative and request a payment arrangement.
A representative will need to understand your financial situation, and will do what they can (if anything) to enroll you in some form of an assistance program. Be sure to have proof, including social security number, account number, and more details.
Discounts - Alabama Power Company will offer savings for customers on Medicaid for Low Income Families (MLIF) or who receive Supplemental Security Income. Qualified customers can receive a monthly discount of approximately $14.50 on their monthly utility bills. Interested or qualified clients can apply for the discount at by dialing 1-800-245-2244, or stop by any office.
LIHEAP and Weatherization – Both of these are paid for by the federal government and administered by community action agencies across the state. These resources are for low income families, with an emphasis on those people who are most vulnerable.
LIHEAP is called the Low Income Home Energy Assistance Program. Money can be used to pay for utility bills, and a crisis fund can prevent a disconnection. From time to time money may also be offered to pay for items such as fans or air conditioners. Weatherization is the main conservation program. This will install, for free, energy updates and improvements to people homes, such as caulking and insulation.
Budget Billing is not really financial assistance, but it can help people plan and budget accordingly. After all, predicting the amount of your utility bills and expenses makes for good planning. Many times people who are able to plan better can reduce the number of hardships they may face. Budget Billing is a free service offered by Alabama Power that averages the lows and highs of your electric bills by giving you an average price to pay each month. The average is from your total annual expenses.
Representatives from the company will work with you to create a customized billing plan. They will analyze and base it on the past energy usage in your current location. Another side benefit is that if you are moving into a new home or apartment, the energy provider can estimate your average monthly energy bills and use, so you will have a good estimate of your energy expenses even before you move.
Call Alabama Power at 1-800-245-2244, and speak to a representative and conservation and assistance programs. They may have information on other solutions as well.
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