Citibank transfers me to different numbers

[johnson]

Hi Sir/Madam,
I've been contacting Citibank to settle my unpaid balance, but I am transferred to different numbers, the last agent told me that it is already sold, and they are not handling it anymore.
How can I fix this? Is it true that if the account is already sold to a collection agency, they no longer hold responsible for the account?
I really hope you can assist me with this.

[Admin]

So sorry. Ask for a customer service manager. Or drive to a local branch if you live near one. Or send a letter. Find more on Citibank credit card hardship programs from Citi here. https://www.needhelppayingbills.com/htm ... _prog.html