Virgina phone bill and cellular service
Posted: Mon Aug 26, 2013 8:06 pm
I ported my phone number from sprint on 7/4/13. Virgin Assurance had a problem. They told me that they had to open an investigation and it would take 8 days. I spent many hours on the phone with them. They finally got it working on 7/12/13. On 7/14/13, it stopped working and they opened another investigation which would take up to 5 days. They closed that investigation because the account was closed by the computer. It is now 8/22/13 and I spent another 3.5 hours on the phone with them. I was told that they will try to reactivate the phone number but it could take another 5 days. All I get from Virgin Assurance wireless are apologizes and being switched from one person to another after I tell what happened and then I have to tell what happened all over again. Because of my health, it is very important for me to have my phone number back. It is the number that I have had for many years and it is the number that people have. Please help me.