AEP Texas Central and North Company assistance programs.

There are a few main assistance programs offered by AEP Texas Central and North. Some of them, such as Neighbor-to-Neighbor, rely on donations from the community. Other resources that can assist low income customers with their utility bill are funded by the federal or state government and include Comprehensive Energy Assistance Program (CEAP), or LIHEAP.

The Neighbor-to-Neighbor program is paid for by both customer donations as well as matching funds from AEP. It is a program that can help families pay their electricity bills, in particular during the hot summer months. Both of the companies of AEP Central and North will often contribute hundreds of thousands of dollars in an effort to help fund the program and assist the less fortunate.

While applicants will need to meet several qualifications in order to get help, a focus is always on the low income and working poor that are facing an unexpected crisis. This can include seniors or people that are disabled. Funding is very limited though due to the demands on it and also partly due to the fact that much of the funding is from donations.

Anyone in the region may donate to the Neighbor-to-Neighbor program. It is simple to do, and they just need to check the "bill assistance" box on their monthly energy bill. Every dollar you contribute will go directly to assisting the less fortunate in the AEP Texas Central and North service territory.

Community action agencies administer and process applications for customers from all AEP companies. If funding permits, a qualified applicant may receive up to $600 for their bills. Each local community action agency screens applicants and each one will determine who will receive financial assistance. In order to qualify, recipients must be reside at the service address in question, be AEP Texas Central and North customers and be financially responsible for monthly electricity expenses. In addition several income restrictions are in place.

Another of the leading resources is the LITE-UP Texas Program. It is a discount program. Assistance is for qualified low-income and working poor individuals that live in an area where they can choose their own service provider. Any type of credit or discount is offered during the hotter months of May, June, July, August and September.




An AEP Texas Central and North customer is generally qualified if the customer is currently receiving SNAP benefits and/or Medicaid. Exceptions can be made as well. For example if you are not in one of the qualified government benefit programs listed above, you can still qualify in the program if your household income is low enough. To learn more, apply, and determine eligibility, dial 1-866-454-8387.

The Texas Department of Housing and Community Affairs also works with community action agency to offer the Weatherization Program. There are several components to it. It can provide low income homeowners with an energy audit. Based on the results of that, the program may provide for the installation of weatherization measures to increase energy efficiency of their home. The program is free to those that qualify based on income.

If you meet income limits, those customers of AEP Texas Central and North with elderly residents, small children under the age of 6, with a disabled resident or households with the lowest income and highest energy costs will be given priority. It can help address or even replace inefficient appliances, seal air leaks, and in general enhance the energy efficiency of the home.

The Comprehensive Energy Assistance Program, or LIHEAP, is another option for customers. This is the main federal government support benefit. Households can receive grants for paying their utilities, disconnection prevention assistance, and other emergency aid. Applications are normally only processed once per year, and West Texas Utilities can contact a local community action agency.

To learn more on these, call AEP Texas Central and North at 1-877-373-4858 or dial a local community action agency, as noted below.




Aspermont Small Business Development Center, Inc. Dial 1-940-989-3538. Covers the counties of Haskell, Jones, Kent, Knox, Stonewall, and Throckmorton Texas.

Big Bend Community Action Committee. Telephone 1-432-729-4908. Supports the low income in Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio.

Central Texas Opportunities, Inc. 1-325-625-4167. Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels County.

Concho Valley Community Action Agency. Main number is 1-325-653-2411. Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton County.

Pecos County Community Action Agency. Dial 1-432-336-7526 for intake if you live in Crane, Pecos,  or Terrel.

Rolling Plains Management Corporation. 1-940-684-1571. Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger, Young, Shackleford, Stephens, and Taylor.

South Plains Community Action. Telephone - 1-806-894-6104. Residents of Bailey Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, or Yoakum should call this location.

West Opportunities, dial 1-806-872-8354. Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gaines, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton.

Panhandle Community Services. Main phone number is 1-806-342-6150. Supports the regions of Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, and Wheeler Texas.



By Jon McNamara

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