Struggling with National Grid bills and need help
Posted: Mon Jul 06, 2026 9:53 am
Hello ~, I am in Essex County NY and am queasy as I write. I've had HEAP and E-HEAP for years but did not get E-HEAP this past winter and am not sure why. I also do not understand National Grid's telling me I did not pay all my bills. I simply do not miss payments on anything, I pay my nine credit cards in full and have for decades, my FICO is 827.
I cannot explain why I was not on autopsy with N.G., either, I never would have taken myself off.
The most disturbing and recent event is that I found out towards the end of August from a source unrelated to the county HEAP office that there were three grants available that ended August 31. THE ESSEX COUNTY HEAP OFFICE NEVER NOTIFIED ME, and I lost around $1200 towards my now $7000+ bill.
I submitted the application but did not get any grant. That office will not give me their email address and Elizabethtown are a long distance call for me, I do not have a cell phone, and had long distance taken off my landline years ago.
My income is SS $553/month and as I go on to ninety, am completely alone, have major housing problems, and am afraid.
The other problem is they say I am not eligible for Clean and Tune. I have no auxiliary heat, my chimney needs to be lined up and pointed up, they say an all-electric house is not allowed to receive that service.
I desperately need insulation; I was approved a few years ago by NYSERDA/Empower New York for up to $4500 include a water heater WHICH I'VE BEEN WITHOUT GOING ON 4 YEARS. It is misery. I do not want anyone telling me to go to a senior home, either.
I am extremely depressed and am told I'm on suicide watch. This was transmitted to the town supervisor who is one of the last people I’d want to have know. I don't want to call 911, I just want the agencies who are supposed to help me, TO DO THAT.
Doria Miles,
I cannot explain why I was not on autopsy with N.G., either, I never would have taken myself off.
The most disturbing and recent event is that I found out towards the end of August from a source unrelated to the county HEAP office that there were three grants available that ended August 31. THE ESSEX COUNTY HEAP OFFICE NEVER NOTIFIED ME, and I lost around $1200 towards my now $7000+ bill.
I submitted the application but did not get any grant. That office will not give me their email address and Elizabethtown are a long distance call for me, I do not have a cell phone, and had long distance taken off my landline years ago.
My income is SS $553/month and as I go on to ninety, am completely alone, have major housing problems, and am afraid.
The other problem is they say I am not eligible for Clean and Tune. I have no auxiliary heat, my chimney needs to be lined up and pointed up, they say an all-electric house is not allowed to receive that service.
I desperately need insulation; I was approved a few years ago by NYSERDA/Empower New York for up to $4500 include a water heater WHICH I'VE BEEN WITHOUT GOING ON 4 YEARS. It is misery. I do not want anyone telling me to go to a senior home, either.
I am extremely depressed and am told I'm on suicide watch. This was transmitted to the town supervisor who is one of the last people I’d want to have know. I don't want to call 911, I just want the agencies who are supposed to help me, TO DO THAT.
Doria Miles,