Re: Student help paying utility bills
Posted: Wed Feb 14, 2024 12:51 pm
I'm attaching all correspondence and attempts to reach someone after being told what to submit via email for utility bill assistance, which I did immediately. After sending my information, it took 3.5 hours to get someone to answer to be told no funds were available, which is hard top spend that time when I am a full time student.
I tried to explain to the lady who finally answered that I'd already been through the documentation submission part and told to call my electricity company and let them know I'm working with Lighthouse and they extended the deadline for my disconnection to the 25th, and after finally getting through and discussing my file, I was asked to be put on hold and hung up on. I immediately emailed them asking to be contacted back to complete the process with no results. I haven't gotten an answer since.....until all funds were given out that day.
Some funds for utility bills were gone within an hour of them opening.... please see attached. It's there anyone else I can reach out to? I'm a full time college student trying to better the lives of my three sons and can't find a job once I tell them I do not have a vehicle. My family desperately needs help. Please see attached correspondences and my attempts to reach them. I'm also eligible for assistance with Pee Dee Community Action Agency but they do not have any funds. Part help.
I tried to explain to the lady who finally answered that I'd already been through the documentation submission part and told to call my electricity company and let them know I'm working with Lighthouse and they extended the deadline for my disconnection to the 25th, and after finally getting through and discussing my file, I was asked to be put on hold and hung up on. I immediately emailed them asking to be contacted back to complete the process with no results. I haven't gotten an answer since.....until all funds were given out that day.
Some funds for utility bills were gone within an hour of them opening.... please see attached. It's there anyone else I can reach out to? I'm a full time college student trying to better the lives of my three sons and can't find a job once I tell them I do not have a vehicle. My family desperately needs help. Please see attached correspondences and my attempts to reach them. I'm also eligible for assistance with Pee Dee Community Action Agency but they do not have any funds. Part help.