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Coronavirus help – utility companies suspend disconnections

With Americans being hit hard by the Coronavirus, a number of utility as well as cable and phone companies will not disconnect water, electric, or gas service. Households, in particular low to moderate income ones, are facing disruptions to their income and are also spending more money on supplies such as food, cleaning items, and more. Due to the Coronavirus pandemic, a large number of utility providers are not cutting off power or water for those customers who are behind on their bills.

Details on disconnection relief

Each and every utility company will offer their own plan. Customers will need to contact them directly. Do not fall for any social networking scams or phone call scams – the only way to get assistance with your utility bills during the Coronavirus outbreak is to call your provider. Many internet providers as well as cable and phone companies are also committed to keeping people connected. That being said, in general the following types of relief are offered.

Some companies will not cut off electric, phone or internet service or power to anyone customer during a certain timeframe. This means you can get relief whether you are directly impacted by Coronavirus or not. It is possible you could keep you water or electricity on even if you are not sick or caring for someone who has the Coronavirus.

In general, you will still need to pay your utility bill at some point. So the money will be owed, but there may be a payment plan offered to give the customer(s) more time to pay their energy bills. But once gain, that will vary by company. In addition to this relief, find other ways to get electric bill help.

Companies that will not cut off water or electric during Coronavirus

It is almost every single utility, phone, cable or water company or city municipal provider. We have a small list of them below. But this is just a sampling and the list is really changing by the hour and day. The point being call your utility provider customer service team to see what type of assistance they are offering, if they are suspending disconnections, and ask for help during this national crisis.

  • Southern California Edison
  • Pacific Power
  • The Los Angeles Department of Water and Power
  • Pacific Gas & Electric
  • San Diego Gas & Electric
  • AEP
  • Columbia Gas
  • Duke Energy
  • Atlantic City Electric’s
  • Con Edison
  • NYSE&G
  • American Water
  • PSEG Long Island
  • Long Island Power Authority
  • PSE&G
  • APS
  • Florida Power and Light
  • Southwest Gas
  • Salt River Project
  • Cox
  • Dominion
  • Virginia Natural Gas
  • Cable or Phone companies – Sprint, AT&T, Charter, US Cellular, Verizon, T Mobile, Sprint, Spectrum and Comcast
  • Cities including Seattle, Phoenix, Salinas, Detroit, St. Louis, Phoenix Water Service Department and New Orleans.

The list goes on and on. Go to your utility providers or phone/cable company website for the latest. Or call the customer service team at your utility company to learn more about preventing the disconnection of your water, telephone or electric service.


Jon McNamara is the CEO of needhelppayingbills.com, a company that he started in 2008 and that specializes in helping low income families as well as those who are in a financial hardship. He also found NHPB LLC, a company committed to helping the less fortunate. Jon and his team also provide free financial advice to help people learn about as well as manage their money. Every piece of content on this website has been reviewed by him before publishing and many of the articles he has personally written. Jon is the leading author for needhelppayingbils.

One thought on “Coronavirus help – utility companies suspend disconnections

  • March 17, 2020 at 1:06 am

    While I appreciate the time and effort taken to post these “help organizations”, I have spent day in and day out seeking for the 1st time in 9 years for utility assistance.
    My sister-in-law in disabled and requires 24×7 oxygen machine, breathing machine at night to sleep, is diabetic, and needs help with daily living.
    My mother was living with us until last year when she passed away and dare I mention had no life insurance.
    My husband and I have been laid off since November and just now getting unemployment organized. We have NEVER asked a church, organization let alone been online seeking help since we moved into this house. Now that I have every where I turn to is either out of funds, not doing it this month, accepted all the applications they can, or one woman even said that they don’t help with utilities, but that if I was getting evicted she could refer me somewhere.


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