The Salvation Army of Rochester New York Emergency and Family Services (EFS) Program is located downtown, and is accessible from bus routes and other means. The center is open Monday to Friday, and the building is well marked. This is the primary location that people can turn to for help or information on their options.
The Salvation Army relies heavily on donations and contributions from businesses, individuals, and non-profits such as the United Way. Therefore resources are always limited. All clients who need some form of emergency financial assistance are helped on a first come, first served basis. So ask for help early. After-hours appointments may be taken from time to time, but they are only available if prior arrangements are made via the Intake Desk.
Basic needs can be met by the EFS program. Monroe County New York families who have lost their jobs, or who have no or very limited income may be eligible for help. Financial assistance is targeted at seniors, families with children, and people who are facing a short term crisis that was both unexpected and not of their own creation. Thousands of families across Rochester and the county receive some form of assistance every year.
For family or emergency services, dial 987-9540.
Angel Trees, Thanksgiving and Christmas Dinners – Angel Trees provide needed gifts, toys, and clothing for needy children and seniors at the holiday season. Free holiday meals and food baskets are offered on November 22th and December 25th. The Salvation Army prepares and offers a holiday meal at their centers, and the items are for people in the community who are alone. Volunteers and staff will help prepare, serve and clean up the meals. Some seniors and homebound may even be able to get a free hot meal delivered to them. Most holiday seasons, volunteers are needed to help serve Thanksgiving and Christmas meals to the homeless in November and December. This is done from a mobile canteen that operates around Rochester and Monroe County.
Education and job training is offered by the Salvation Army Project ReDirect program. It provides services, including employment, to people who have been homeless in the past or incarcerated. Participants of this program may pursue their G.E.D. with a teacher and also get training using a customized computer program. Other clients may be able to learn work skills through apprenticeships or part time positions work-site coordinators. Substance abuse and mental health counselors work with case managers to develop individual plans for each participant.
Case managers will work with the client to develop individualized service plans that include medical treatment, substance abuse counseling, and educational classes.
The Salvation Army in Rochester is headquartered at 70 Liberty Pole Way, P.O. Box 41210, Rochester, New York 14604-4310. Main telephone number is 585-987-9500.
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