PSNC Energy assistance programs.

PSNC Energy can help struggling families pay their utility bills. They work with local non-profit agencies and can also refer income qualified customers to several federal government as well as state of North Carolina assistance programs.

One of the main resources available is the Heat Care Fund. This is run in partnership with the Salvation Army and it also relies on donations from customers. So the support of individuals and businesses will make a difference for a less fortunate PSNC Energy.

The Heat Care Fund is an emergency financial assistance program that helps families and individuals pay their winter heating bills, regardless of the type of fuel they use. As noted it relies on contributions, and all the funds donated to the program will be distributed by North Carolina based Salvation Army centers to needy residents that reside in PSNC Energy’s service territory.

The utility company also helps sponsor the program and provides some matching grants, which means even more people can be helped during the winter. In most years hundreds of thousands of dollars may be distributed to qualified low income and struggling customers. In addition to that, in many years, PSNC Energy will also match 50 cents for every $1 contributed. You can call the utility provider or a local Salvation Army center to apply.

The company also works closely with many local community action and social services organizations. They coordinate grants and other forms of emergency financial assistance for paying heating bills. Programs can include LIHEAP, weatherization, and more. Many programs are also based on funding that is received from the North Carolina Division of Social Services' Crisis Intervention and Energy Assistance programs. Call an organization near you.

  • Buncombe County DSS, 404 Cox Ave, Asheville, NC 28802, 828-250-5500
  • Henderson County DSS, 246 2nd Ave East, Hendersonville, NC 28792, dial 828-697-5500
  • Transylvania County DSS, 205 E Morgan St, Brevard, NC 28712, telephone number is 828-884-3174
  • Polk County DSS, 330 Carolina Dr Tryon, NC 28782, 828-859-5825
  • Cabarrus County DSS, 1303 S Cannon Blvd,  Kannapolis, NC 28083, 704-920-1400





  • Iredell County DSS, 349 Center St, Statesville, NC 28687, call 704-783-5631
  • Rowan County DSS, 1236 W Innes St, Salisbury, NC 28144, call the agency at 704-633-4921
  • Gaston County DSS, 330 N. Marietta St, Gastonia, NC 28052, 704-862-7500
  • Rutherfordton County DSS, 389 Fairground Rd, Spindale, NC 28160, 828-287-6165
  • Caswell County DSS, 175 E Church St, Yanceyville, NC 27379, call the center at 336-694-4141
  • Durham County DSS, 220 E. Main St Durham, NC 27702, 919-560-8000
  • Granville County DSS, 107 Lanier St. Oxford, NC 27565, 919-693-1511
  • Orange County DSS, 300 W Tryon St Hillsborough, NC 27278, telephone 919-245-2800
  • Person County DSS, 355-B S Madison Blvd, Roxboro, NC 27573, 336-599-8361
  • Vance County DSS, 350 Ruin Creek Rd, Henderson, NC 27536, 252-492-5001
  • Chatham County DSS, 102 Camp Dr. Pittsboro, NC 27312, 919-542-2759
  • Lee County DSS. Low-income household facing a heating or cooling crisis, specifically a life threatening emergency, may get help if funding allows. Call 919-718-4690
  • Wake County DSS, 220 Swinburne St. Raleigh, NC 27620, 919-212-7000

The federally-funded Crisis Intervention Program (CIP) may offer financial assistance. The aid is for people in an emergency, and the government benefit will pay out cash grants to eligible PSNC Energy households that are in a heating or cooling related emergency. The number one goal of the CIP program is to help poor and low income families stay cool in the summer or warm in the summer. It can help minimize or eliminate health and safety problems such as illness, fire, or evictions.

Any type of grant or benefit provided will depend on many factors, including the exact amount that may be needed to end the crisis as well as the applicant’s income. People can also apply for energy bill or natural gas assistance more than one time per year. All payments are made directly to PSNC Energy and it may even be done so in the form of a grant. Call a local DSS or community action agency to apply.





More ongoing, regular assistance is offered from LIEAP. This is another government program that provides for a one-time payment to help qualified PSNC Energy households pay their utility and/or heating bills. First priority is for those households that contain a disabled person or an elderly person age 60 or over. Another focus is on client’s that are receiving services through the Division of Aging and Adult Services (DAAS). The program is first come and serve and is offered until funds are used up.

LIHEAP energy assistance is important to all struggling and income qualified families in North Carolina. It is even more beneficial for individuals that are at risk for a life threatening illness or death if their home is too cold in the winter or hot during the cold North Carolina summer.

For more information on these resources, payment plans, or other resources, call the company at (877) 776-2427. A Customer Service Representative can help and advise you on options.







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