Find how to get help with paying utility and energy bills in North Carolina. Get information on the wide variety of assistance programs that the low income and other qualified individuals may be able to apply to for help. A large number of non-profits, charities, and other organizations, including utility companies themselves, can provide financial assistance for paying utility bills.
The assistance programs that are offered by energy and utility companies, charities, the state government, and other charity organizations in North Carolina are listed below. Get phone numbers and the specifics on the programs below. Also note that if your power or utility company is not noted below, you can find other ways to get help with electric bills.
North Carolina energy bill conservation programs – A variety of resources and services are offered for low income, elderly, and other qualified households. Some of the services that are offered for eligible customers include, replacing existing lighting with energy efficient bulbs, sealing air leaks, caulking, installing extra floor and attic insulation and performing both repairs and tune-ups to both cooling and heating systems. For more information on the various energy and weatherization programs that are available in North Carolina, or to check to see if you are eligible to receive assistance please go ahead and call the N.C. Office of Economic Opportunity at (919) 715-5850 or visit or call your local community action agency.
Albemarle Electric Membership Corporation – Receive assistance from Operation RoundUp. The program is funded by customer donations, and money may be available for individuals, families and organizations in the service area. The money can be used for more than just utility bills, and examples of individual requests for help may include emergency heating or cooling system repair, medical care, or wheelchair purchase. Call 1-800-215-9915.
Cape Hatteras Electric – A Foundation is run by the company. Emergency funds may be available for customers who are in a grave need of financial assistance. Grants from the Cape Hatteras Electric Foundation may be used to help pay for shelter, rent, clothing, offer free food, health care expenses, emergencies, and other humane needs. Grant limits are $1,000 per individual per year. Dial 252-995-5616 or 1-800-454-5616 to apply or learn more.
Carteret-Craven Electric Cooperative, which can be called at 1-800-682-2217, runs the Operation Roundup program and funds are placed into a foundation. Interested parties need to apply for help. Apply for assistance at your local county Social Services Department.
Central Electric Membership Corporation – The Member Cares program can help people pay their heating bills, regardless of the type of heating fuel, oil, or source they use. Money will be distributed by the local Department of Social Services in the respective county in North Carolina that is served by Central Electric. Or call the Department of Social Services at 1-800-446-775 or 919-774-4900
Dominion North Carolina Power runs an assistance program known as EnergyShare. The resource is a fuel assistance program that helps pay utility as well as home heating bills and expenses for those families and individuals who are in need living within the company's service area. The EnergyShare program will pay for any heating source that the homeowner uses, including heating oil, natural gas, kerosene, electricity, and wood. The assistance program is a program of last resort for the low income, elderly, and the ill in Dominion service territory, and grants may be available for all who face financial hardships from an unexpected crisis, such as unemployment or family crisis. Payments go directly to energy companies and/or vendors on behalf of those helped. Call your local community action agency to apply for help.
Dominion North Carolina Power can also establish payment plans for income qualified customers and those that are facing a hardship. These short or long term programs can provide more time to pay your utility bills and can put off any disconnection of your service. While several conditions need to be met by customers, this is one more resource when it comes to paying energy bills. Continue financial assistance from Dominion North Carolina Power.
Duke Energy (phone 1-800-777-9898) offers several different assistance programs to its customers, including the following. Share the Warmth, which is a heating bill assistance program that is funded by Duke Power customers, local businesses as well as Duke Energy shareholders. The emergency or crisis funds from this Share the Warmth program may be used for the payment of heating bills and costs, regardless of the applicant’s primary energy source. Contact partner agencies or your local community action agency. Another service known as Fan-Heat Relief Program may be able to provide free fans for seniors in the service territory. Last, but not least, is the Cooling Assistance Program, which is focused on providing assistance to individuals during the summer to pay cooling and air conditioning bills. Read more Duke Energy assistance programs.
Fayetteville Public Works Commission administers the People Who Care program. This is for PWC customers and funds can be used to area residents who need help with paying their electricity bills throughout the entire year, whether during the winter or summer. Funds are administered to low income and people in need by the Cumberland County Salvation Army. Call 910-483-8119
Four County Electric Membership Corporation – A program known as Operation Round Up may be able to provide emergency funds for necessities. The types of expenses potentially covered are extensive, and aid may be able to be provided for items such as groceries, medical expenses, clothing, rent, shelter, prescription drugs and medical and hospital care. Up to $2,000 can be awarded to help individuals and families in crisis situations. Rose Hill 910-289-4534 or 1-888-368-7289, Elizabethtown 910-862-3551 or 1-888-368-7289, Burgaw 910-259-2361 or 1-888-368-7289
Haywood Electric Membership Corporation. An assistance program known as Helping Each Member Cope was created to help individuals or families that may be experiencing some type of hardship. Money can help them pay energy costs or utility bills that may be brought about by extreme weather conditions in the North Carolina area. Funds may also help those who have experienced a decrease in total household income, or who are experiencing unusual and/or unexpected crises or hardships that are beyond their control. Call 828-452-6620 or dial 828-452-6686
Heating costs - During the winter some families, in particular those in the mountainous western North Carolina, may need some additional assistance for paying their heating bills. Some utility companies and the government may be able to provide low income customers the help they need. Get information NC heating assistance.
Low income government assistance - The two main programs are LIHEAP, which provides cash assistance, and weatherization. Tens of thousands of North Carolina residents get help with air conditioning, heating, and electric bills from these resources. Click here.
Lumbee River Electric Membership Corporation runs the LREMC Cares program. This is a fund that was created by donations and money can be provided to individuals or families who are experiencing a short term crisis or emergency with paying their electric bill. The final determination needs to be determined by your local community service agencies. Recipients of assistance from LREMC may receive up to $150 in financial assistance one time a year. Call Scotland: Scotland County Church & Community Services 910-276-833, Hoke: Dept. of Social Services 910-875-8725, Cumberland: Fayetteville Urban Ministry 910-483-5944, Robeson: Robeson County Church & Community Services 910-738-5204
Mecklenburg County Crisis Assistance Ministry - This non-profit organization is a partnership of the religious community, local churches, a gas and an electric utility company, the local United Way, and other agencies in Mecklenburg County north Carolinas that all work together to addresses utility bills, provide food, and help with other basic needs. Through a public-private partnership, the United Way as well as Mecklenburg County provide most of the Ministry’s operating funds that are then distributed to qualified applicants. Call 704-371-3000
Nashville Electric Service administers Project Help. This utility and electric bill assistance program provides emergency energy bill assistance to those who need help paying it the most. Project Help is run Big Brothers of Nashville, Inc. To find out if you qualify for energy assistance or for more information, call 615-736-6900.
Piedmont Electric Membership Corporation offers a crisis program known as Project Helping Hand. Both customer and local family donations will be used to assist less fortunate customers during crisis or emergency situations. Call Roxboro Office, 336-599-0151, Hillsborough Office, 919-732-2123, or Caswell County
Piedmont Natural Gas - Share the Warmth is yet another assistance program that low income and others can turn to for help. Various charities as well as partner non-profit agencies use customer donations and well as funds from local businesses to provide direct financial assistance as well as cash grants to low-income individuals and families that may be using all forms of energy including coal, natural gas, propane, heating oil, electricity, kerosene and wood. For assistance from this crisis program please go ahead and call Crisis Assistance Ministry (Mecklenburg County North Carolina ) at 704-371-3001, or your local government social services agency or community action agency. Read more Piedmont Natural Gas assistance programs.
Progress Energy Carolinas – This utility company offers customers the Energy Neighbor Fund. This provides customers with heating and electric bill assistance. To apply or learn more dial 919-508-5400 in the Raleigh NC area or dial 1-800-452-2777 if you live outside of Raleigh.
Progress Energy offers additional resources, grants, and conservation programs. They range from LIHEAP to charitable donations. Learn more.
PSNC Energy offers customers the Heat Care Fund. This program may be able to provide direct financial assistance and cash grants to those people in the area who are struggling to pay their heating bills, regardless of the type of fuel they use to heat their homes. All the money that is currently contributed to the Heat Care Fund is administered solely by The Salvation Army. Funds and grants are distributed to people in need by the local Salvation Army non-profit agencies to needy residents living in PSNC Energy’s service territory.
PSNC Energy - In addition to the fund mentioned above, they also partner with local social services organizations. So PSNC may offer referrals to programs for paying gas or other utility bills. The company can also direct low income customers in North Carolina to federal government resources as well, such as the low income energy assistance - LIHEAP program. Read more.
Randolph Electric Membership Corporation offers the People Helping People program. Call 1-800-672-8212. Families and individuals that are in need of assistance may be able to get help with bills and expenses.
Surry-Yadkin Electric customers can look into the Round Up Program. This relies on donations from customers and businesses. The money raised can help families in their service territory that are experiencing some form of crisis situation. Call 800-682-5903 or pick up applications at their Dobson North Carolina office.
Yadkin Electric Membership Corporation – The Round Up Program may be able to help individuals and families who may be facing a crisis or emergency situation. Some examples of a crisis can include losing a home to a fire, a medical emergency, humane necessities, or the loss of a job are examples of crisis situations. Call 800-682-5903 or 336-386-8241 to learn more or apply for help.
Wake County – Residents of Wake may be able to get help from the Warmth for Wake assistance program. This resource provides economic and financial support to needy and low income families and individuals to help them pay heating costs and bills during the winter months. Call 919-212-7083 (Wake County Human Services) or 1-800-662-7044
Wake Electric – This utility company runs the Operation Round-Up program. This may be able to assist households that are at 150 percent or less of the federal government poverty level, and these people may be eligible for financial assistance with paying for their utility deposits and electric bills. Apply at your local county department of social services or community action agency.
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