Low income customers in New Mexico may be able to get help with their utility bills. People have several different assistance programs that they can turn to for assistance. Learn how to get help from the utility companies themselves, as well as find information on government programs, charities, and non-profit organizations. Most of the grants and financial assistance is for the low income and people facing an unexpected hardship.
Bernalillo County – Residents of this New Mexico County can get help with paying energy bills from St. Vincent De Paul. The charity is a Roman Catholic aid organization that may able to assist customers with paying gas and electricity bills, gas and some water bill accounts. Contact your local Roman Catholic parish for more information or call the Salvation Army.
Another option for Bernalillo County residents is the Home Education Livelihood Program. The HELP provides assistance with paying numerous expenses, including utilities, rent, groceries and free food vouchers. There are limits to the program, and only one type of assistance can be requested per year by a given household and people can use the program only once per year. Applicants must call to make an appointment to apply. Ca,, 505-265-3714
El Paso Electric – The Project Care program is offered for New Mexico customers. This particular fund is administered by the El Paso County General Assistance and the money is used to help families and individual who are unable to pay for their electricity bill due to medical issues, a hardship or financial problems. Call 1-800-592-1634 to learn more or to apply for help.
El Paso Electric offers other programs for low income customers. Payment plans and installment arrangements may be entered into. The energy provider can also provide families information on government assistance such as LIHEAP. Read more.
Government assistance is available. One program, known as LIHEAP, can provide cash grants for paying utility bills and there is even some financial assistance that may be available for paying air conditioning costs during the hot New Mexico summer months. The second option is weatherization, which will help families save money on their energy costs. This is a free program to those who are qualified. Continue New Mexico low income energy assistance.
New Mexico Gas Company - Heat New Mexico is a relatively new heating bill assistance fund that is being made available to help low to moderate income-qualifying customers pay their heating bills this winter. This fund comes from donations from customers and the New Mexico Gas Company and is administered by the Salvation Army. Distribution of HEAT New Mexico funds begins on January 1st and continues as funds are available. For information on how to apply for HEAT New Mexico assistance this winter, call the Salvation Army at 505-872-1171.
New Mexico Gas Company administers, or has information on, several other payment plans and assistance programs, including LIHEAP, weatherization, and shut off prevention. They also work with local non-profits and community action agencies. More assistance programs from New Mexico Gas.
PNM - This energy provider has almost 500,000 customers in Albuquerque and the New Mexico area. They provide gas, electricity, and other services across the state. For those low income customers who are faced with a disconnection or who are struggling with paying their bills, they offer a number of resources. Learn more, and apply for, payment plans, programs that are paid for by donations, LIHEAP, and conservation programs such as weatherization. Click here for a detailed list of PNM programs.
Public Service Company of New Mexico runs the Good Neighbor Fund. This charity type program assists low to moderate income families with paying their heating and electric bills from November to April of each and every year or until all funds are dispersed to people who need help. The Salvation Army runs the program at the local level. Call them at 505-881-4292 to apply or learn more.
Silver Horizons - The program may be able to provide assistance for paying heating and water bills. The aid can be provided for Bernalillo County residents age 60 and older who have received a disconnection notice for their utilities or water service. Applicants to this assistance program must be screened by the LIHEAP process to qualify. Dial 505-884-3881
Storehouse West – Low income and other residents may be able to receive assistance from this Rio Rancho agency. The financial aid and grants originate from Federal Emergency Management Agency, and cash is available until funds until the fiscal year's fund is depleted. Currently the program is for Sandoval County residents only, plus it can include also Taylor Ranch, Paradise Hills and residents with ZIP codes 87114 and 87120. Dial 505-892-2077
If your utility, gas, or electric company is not listed above then you still have options. Click here for additional utility assistance programs. For example find how to get help from the federal government, learn about disconnection laws, and other programs that can help New Mexico families with energy bills.
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