National Grid offers its Massachusetts customers a number of services in an effort to try to help them get back on track with paying their energy bills. Payment plans, government assistance, and other aid is offered to low income and struggling families.
Call the customer service department if you can’t pay your bill. National Grid will do their best to offer payment arrangements to residential customers with past due balances, including some or all of the options below. You do need to call to speak to a representative though, and the earlier you start this process the better.
They will take your information and work with you to try to find a solution in Massachusetts that can give you the opportunity to get back on track with paying your monthly utility bills. The goal is to prevent a shut off of the households service whenever possible. Call the company at 1-800-233-5325.
Fuel Assistance is offered by National Grid to qualified low income customers, seniors, and the disabled in Massachusetts. Federal government funds are made available to help individuals pay their utility and heating bills, with the goal of avoiding a disconnection. Cash is offered for low-income households that are in need of assistance in paying their energy bills and who meet income eligibility requirements. The assistance is a grant and not a short term loan. Funds can be provided in an emergency situation too so people can have a shut off prevented.
This fuel assistance resource is the state’s version of the Low Income Home Energy Assistance Program (LIHEAP). So funding needs to be approved by the federal government every year, and unfortunately not everyone can receive help.
National Grid Good Neighbor Energy Fund – While this utility bill assistance program is run by the Salvation Army across Massachusetts, National Grid fully supports it. This program may in fact help National Grid customers who may not qualify for other means of financial assistance in paying their electric bill. Temporary short term assistance is offered to help those who are struggling to pay their monthly energy bills and who do not qualify for federal or state government energy assistance funds. So only those customers with no other options can qualify for help from the resource. You will need to apply at your local Salvation Army office.
Mass Save - This is a statewide program. Mass Save helps eligible low income customers in Massachusetts with energy discounts, fuel assistance, and efficiency services. Dial 1-866-537-7267 for more information on the program and determine how you can save money or get help with National Grid bills.
Another conservation program is weatherization. Low income households that qualify for it can save hundreds of dollars per year on their heating bills, and the savings occur year after year. While the concept is the same as Mass Save upon, the big difference is that weatherization is funded by the federal government.
National Grid offers the Third Party Notification service. This will allow a current customer to designate a trusted friend, relative, or some local agency to receive a notice should their account become overdue. The caregiver does not need to pay the energy bill, but they just can help alert the customer that there is a problem. Examples in which this National Grid service come in useful is when someone is ill, or maybe they have extended absences from their home.
If you have an older utility bill, then the Arrears Management Program from National Grid may be able to help. It provides cash grants and financial assistance to low-income and struggling customers in Massachusetts that have outstanding energy bills in arrears. Under the National Grid AMP program, qualified low-income customers may qualify for waivers or forgiveness of past due bills. If you apply, meet criteria, and adhere to program terms then participants will receive credits to their past due account once all program requirements have been met by the applicant.
The resource was created in order to help customers manage their current monthly energy bills while addressing any past-due debts or unpaid bills. In order to qualify, the customer needs to have a balance of at least $300 on their account that is more than 60-days past-due. If you meet this criteria, and other qualifications, then these customers will be provided the opportunity to eliminate the entire past-due balance on their bills over the course of 12 or so months.
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