Resources offered by Louisville Gas and Electric include direct financial assistance, payment programs, and energy saving programs like weatherization. Thousands of local families will usually benefit from the various LG&E resources. In addition, the utility company may be able to refer low income, elderly, and needy customers to other local agencies and assistance programs, such as those offered by a community action agency.
Helping Hands is the primary heating bill assistance program. People who need help with making their home more energy efficient, or who need assistance with paying their bill, have options available to them. Louisville Gas and Electric will do their best to help low income families and people who need it. They work with community action agencies available in the Louisville Metro area as well as surrounding counties.
The first thing you need to do is call to ask for help. If you are facing a hardship and have an energy bill that you may not be able to pay, or if your utilities or gas has been disconnected, call LG&E 800-331-7370 as soon as possible.
Speak to a customer service representative to find a solution. Together you will explore payment plans and options such as Budget Billing, One service option, Auto Pay, medical hardships and letter extensions and much more. Customer Care representatives from LG&E will work with people to establish mutually agreeable and beneficial payment arrangements. They will try to help you find the assistance you need.
If the energy company can’t meet your needs, they can often refer you to other possible solutions. Other local non-profit agencies they work with include Louisville Metro Human Services (phone 574-8000). Counselors from this agency will assess the customer’s eligibility for MHS emergency energy and utility bill assistance programs. They can also refer qualified eligible persons/families to the appropriate Neighborhood Place or other social organization or programs such as LIHEAP.
The Louisville Metro Community Action Partnership also runs the Low-Income Home Energy Assistance Program or LIHEAP. Telephone (502) 574-1157. Among other things, this federal government program assists low-income households who are facing a home heating crisis by offering seasonal and/or emergency financial assistance to prevent utility cut-off. Crisis assistance is available during the cold Kentucky winter for people facing disconnection of utilities or their natural gas service.
Another resource is Community Winterhelp, Inc. They also can provide emergency heating bill assistance to Kentucky families facing a disconnection of their service. Call (502) 561-6836.
Weatherization is offered to Louisville Gas and Electric from local non-profit agencies, and the name is WeCare. Dial 1-800-356-5467. This service can help low income customers by installing weatherization and energy conservation materials for qualified low income residents. A Home Energy Analysis can also be offered, and this is when a trained energy specialist will show you how you can reduce your energy use as well as lower your monthly bills. The Louisville Metro Housing can also install weatherization materials for low income Louisville Metro residents.
Project WARM is a local non-profit agency that provides energy education, free weatherization service, and support. Most of their aid is focused on low-income, elderly and disabled individuals. (502) 636-9276
The Budget Payment Plan will allow people to know, in advance, the amount of their monthly LG&E bill. What the program does is it helps reduce the seasonal ups and downs normally associated with heating, cooling, and utility bills, so customers can budget easier and keep their finances on track.
The Louisville Gas and Electric Budget Payment Plan spreads your monthly energy bills over a 12-month period and level sets the amount you need to pay. That way, it's much easier for customers to factor your energy costs into your household budget, and it is available for all customers.
When a customer enrolls, the energy company will calculate an estimate of your usage for the next 12 months based on your current energy bills and also your actual usage from the previous 12 months. LG&E will then average the total of our estimate to determine your initial Budget Payment amount. A true up of your account will occur once per year if needed.
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