Entergy will do everything they can to work with families in Louisiana in order to prevent a disconnection of their utilities. Programs administered include Weatherization, Payment extensions, Power to Care, and LIHEAP. Find information on each of these Entergy services below.
Energy efficiency can be gained from the state of Louisiana and federal government funded Weatherization Assistance Program. Community action agencies in towns across the state run this service, with a focus on low-income Louisiana residents with children, seniors, and the disabled.
First, an energy audit of a qualified resident’s home will need to occur. At that time the weatherization program will pay for installation of the most cost-effective energy efficiency measures, so all services are free to income qualified individuals. In addition to conservation, customers can benefit by saving money on their utility and cooling bills over the following years. To learn more, dial your nearby community action agency or call 1-800-421-0762.
Extensions of up to four days are provided from Entergy using an automated customer service line. Customers that need help can automatically get up to four more days to pay their electric bills, and they can do this quickly and conveniently by calling Entergy’s automated phone service. You can also request an extension online, or also by calling a customer service representative. The process is quick, simple, and confidential.
Financial assistance programs for utilities are available for long-term relief as well as emergency situations from The Louisiana Power to Care program. This is one of the main tools available to help the needy. This is a donation program, and funds go to help low income families, elderly or disabled customers pay their energy bills in a crisis. As indicated, anyone can donate to Power to Care, and Entergy will match your donations so that the greatest number of people can be helped. All donated funds go to paying those in need.
Grants can be applied to from the Low Income Home Energy Assistance Program, or LIHEAP. This government program may be able to help low-income households, particularly those applicants with disproportionately highest energy bills and the lowest incomes. Cash can help people pay their home utility costs and bills, sometimes including air conditioning expenses. Renters and homeowners can both qualify for grants from LIHEAP.
Louisiana Public Service Commission Energy Emergency Deferred Billing Program can help the very low income, people who receive food stamps, Temporary Assistance for Needy Families recipients, and those who get SSI across Louisiana. When an energy emergency is declared by the Public Service Commission, an Entergy customer would only pay a part of the resulting utility bill, and they have 12 months to pay it.
This program can provide qualified customers with a deferral on their utility bill, so it gives people time. The amount that an Entergy customer can defer will be based on their total expenses during the previous year, and the customer will have 12 months to pay the increased rates.
When you enroll, it will only last for 24 months. At that point a customer will need to sign up again, if they are still eligible. Community action agencies across Entergy’s territory run the program on their behalf.
Entergy customers with a medical condition may qualify for shut off protection as well. It is only offered for people who are using Life-Sustaining Medical Equipment Needs or who have a serious medical condition. If you are, or know of, a customer who is currently using operated and life sustaining equipment, call 1-800-368-3749.
The pick a date payment program is usually beneficial for Louisiana people who live on a fixed income, like seniors or the disabled. When you know the best time of the month to pay a utility bill (like after receiving your SSI check) then contact Entergy to request that payment date.
Dial 1-800-368-3749 to reach a customer service representative of Entergy in Louisiana.
Like this site?