Programs offered by Delmarva Power can help low income customers with paying utility, heating, and other bills. Many of the resources are focused on the elderly, disabled, or low income families with children. Both direct financial aid, discounts, and conservation measures may be offered too.
Residents that are facing a short term crisis or hardship can look into payment plans. Delmarva will try to work with individuals to find a solution. Payment extensions and other solutions may be offered to those income qualified households who are finding it difficult to keep their accounts current. If and when possible, the company offers a wide variety payment arrangements that are aimed at assisting people with bringing their account up-to-date. Of course this will need to be done over a defined period of time.
If they can’t offer direct help, Delmarva Power is often able to direct families to other local non-profit organizations or charities. They have information on groups in Maryland that can provide assistance and also Delaware. The goal is to provide whatever assistance is needed to help a struggling customer through those short term hardships. Dial 1-800-375-7117.
Another option is the Extended Due Date Program. This is only offered for residential customers that meet certain conditions. Among them include the applicant’s main source of household income needs to be from federal government or other low-income programs. Examples can be disability checks or an elderly person receiving social security. If you receive compensation from the state of Delaware or Maryland then this may qualify you as well.
Mostly due to the fact that these customers income may not arrive until around the 1st week of each month, a qualified Delmarva Power customer can request to have their utility bill due date changed to fall in the middle of the month, as this is what is known as the extension. Call the company to enroll or for more information.
One of the programs available for residents of Maryland is the Good Neighbor Energy Fund. This may occasionally be available in Delaware too. This is an option for customers that is above and beyond any state-specific programs or resources offered directly by Delmarva Power. The Good Neighbor Energy Fund is run by the Salvation Army with the support of many regional non-profit agencies. These groups can administer heating bill and energy assistance to qualified low-income or working poor customers. More information can be found below.
The contact information is as follows. The Salvation Army, Wilmington, DE 19899-0712, call (302) 472-0750 for assistance on the Good Neighbor Energy Fund. Families that live in Maryland should dial the Salvation Army in Salisbury, MD 21802-3235. Phone (410) 749-3077.
There are a couple other local non-profits that may help with the fund. They include the Cecil Heating Assistance Program in Elkton Maryland. Phone (410) 996-0241. Or try the Harford Maryland Community Action Agency. Dial (410) 939-3535 for more information or to apply.
Third-Party Notification is a form of communication. In those cases in which a service suspension is possible, this notification can help a Delmarva household avoid this. The company will allow the individual to pre-select a friend, relative or social services agency that can be notified of the upcoming suspension. This party will not be responsible for paying the bill, but it will provide them the ability to determine what the issue may be with the customer.
State assistance programs are offered too. People may be eligible for cash grants or financial assistance through one or several government sponsored benefits or programs. These resources will vary based on whether someone is from Delaware or Maryland. However the two main ones are the Weatherization Assistance Program or LIHEAP/Low Income Home Energy Assistance Program. Delmarva Power can provide customers more details on these resources as well. The main number to call is 1-800-375-7117.
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