If you need help paying your APS utility bills, the energy provider offers qualified customers several different programs and resources. Many focus on weatherization and conservation, however some will provide direct financial assistance for paying bills. Some of the options include LIHEAP, Project SHARE, Energy Wise, and referrals.
The resources offered directly by the company are the APS Energy Support Program (E-3) as well as Medical Care Equipment Program (E-4). Both are offered for qualified low income individuals.
If after applying, if you are found to be eligible, then these services can provide up to 65 percent off the cost of your monthly electricity bills. However the exact savings will depend on factors including your usage and income.
APS Energy Wise Weatherization Program is run in partnership with local community action agencies. The updates and measures taken on your home will increase the comfort level in your home, and also help you save energy and money on utility bills.
The Low Income Weatherization Assistance Program is the federal government energy conservation resource. It will lower the electricity and fuel expenses of APS customers. It can help you with saving money on water heating, space cooling and heating bills. This can also have the side benefit of improving the safety of a home.
The program is focused on lower income individuals and families who pay a higher percentage of income towards their utility bills. The Weatherization Assistance Program was established by the federal government to help seniors, the working poor and limited income families with their home energy bills.
All updates from weatherization are offered free of cost. Improvements include: Adding shading to sun-exposed windows, primarily for houses using central refrigeration and air conditioning/cooling. Testing, maintaining and tuning cooling and heating equipment. Adding floor and attic insulation to the residential building envelope, most typically attic insulation. Installing low-flow showerheads and other general water and energy efficiency measures to the home or apartment. Installing air leak control measures to reduce excessive air flow and infiltration of outside air.
Dial (800) 253-9405 to speak to a customer service representative. In addition to the resources listed below, payment arrangements or extensions maybe offered for your delinquent amount and to help customers resume with paying their bills. Call APS to determine if they can provide you any assistance, or what type of disconnection prevention services they offer.
Crisis bill assistance program – This is paid for by APS and is offered for limited income customers who are currently earning between 150% to 200% of the Federal Low Income Guideline. This service is overseen by agencies authorized by the Arizona Community Action Association (ACAA).
Project SHARE, or Service to Help Arizonans with Relief on Energy, is another financial assistance program offered by APS. Salvation Army centers across the state select the recipients and disburse the funds to the needy. Funds can be used for paying utility and energy bills. Types of bills that can be paid for include natural gas, electric, cooling, wood, and oil. Qualifications include the customer needs to be under age 60 and experiencing special hardships. Or an applicant can be age 60 or older, and living on a fixed income and facing a financial emergency. The disabled may also qualify for help from Project SHARE.
Low Income Home Energy Assistance Program (LIHEAP) is run by the Community Action Agencies in Arizona. However, LIHEAP is paid for by the federal government, and it offers a onetime cash grant payment for a delinquent utility or air conditioning bill. A component of this program is offered in emergencies to, and can help pay bills when a customer is faced with disconnection.
LIHEAP may also be able to assist with paying for utility deposits and other general bill type payments. The state and federal government contracts directly with a series of non-profits and Community Action Agencies across Arizona to provide this service to APS customers, as well as families that use other energy providers.
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